Front Office Supervisor - Full-time

Hyatt Regency Pier Sixty-Six

Front Office Supervisor is responsible for ensuring that consistent high quality customer service is delivered. This individual provides guidance and leadership for the front office staff; a minimum of one year of supervisory experience is preferred.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate Hotels & Resorts is an  EEO/AA/Minorities/Females/Disabled/Veterans

BASIC PURPOSE: Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operation.

ESSENTIAL FUNCTIONS:

1.       Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)

2.       Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)

3.       Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals. (5%)

4.       Update daily group information; maintain and be familiar with future group files.  Monitor and prepare group requirements and relay necessary information to effected departments and individuals. (5%)

5.       Print cashiers report and verify balances.  Verify all banks and deposits accordingly. (5%)

6.       Monitor key control to maintain hotel security. (5%)

7.       Respond to guest questions regarding the hotel.  Know the lay out of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation. (5%)

NON-ESSENTIAL FUNCTIONS: (5%)

1. Maintain good working relationships and open lines of communication with all other departments.

2. Train, cross-train, and re-train (when necessary) all Front Desk Personnel.

3. Assist Front Desk and/or Front Office Manager when necessary.

Experience contemporary luxury at Hyatt Regency Pier Sixty-Six. Here, breathtaking marina views, tempting restaurants, and countless activities offer the epitome of indulgence. Our guest can order breakfast in bed, or laze all day by one of our three pools. They can soothe their soul with a refreshing treatment at our European health and beauty spa; or rely on our staff to help them plan and host a memorable meeting, banquet, or reception.

Should our guest require special assistance, the staff at our Ft. Lauderdale lodging is committed to ensuring that we meet and exceed all of the requirements for the Americans with Disabilities Act. At Hyatt Regency Pier Sixty-Six, we want to make sure all our guests are able to take advantage of the many activities the hotel has to offer. The resort has 12 rooms that feature the above accommodations. Four rooms are equipped with roll-in showers. Handicap signs are posted at the front entrance for direction to handicap parking and entrance into the hotel.

The guest can party in style at Hyatt Regency Pier Sixty-Six. Our ideal location, recently renovated venues, and spacious guestrooms ensure that our Fort Lauderdale wedding site is unbeatable. Our resort offers ideal event spaces and packages to suit our guest's needs.

Our customers can lounge or play in the beautiful waterfront setting of our  Fort Lauderdale Florida Hotel. Bask beside our three-pool oasis including a bubbling 40-person hydrotherapy pool. Our guest can practice their swing on two lighted Har-Tru clay tennis courts.

Just minutes away, the guest can enjoy Fort Lauderdale Beach; one of the world's most breathtaking coastlines. If spending a day on the water is appealing, our Aquatic Center offers every recreation imaginable including yacht charters. Whether the day calls for a great read or a great adventure, our 22-acre Fort Lauderdale resort offers an activity to suit your mood.

Enjoy five distinct dining venues, from casual poolside fare at Orchids to prime steaks and seafood at Grille 66, a waterfront Fort Lauderdale fine dining establishment. Our customers can wind down as the sun sets with a signature cocktail at The Lounge. Party through the night at Pelican Landing, located at our marina. Enjoy spectacular views, memorable cuisine and more at Hyatt Regency Pier Sixty-Six.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer