Customer Service Representative - Full-time / Part-time

We have a full-time/part-time opening for a Customer Service Representative.

Must be able to work various shifts per week.

Manpower is currently recruiting for a Customer Service Representative for one of our clients in Houston, TX! **Temp-to-hire Opportunity!* **Must be bilingual in English & Spanish** Job Responsibilities: *Provides telephone support and emergency evacuation services in response to client requests *Assists clients in analyzing their requests in order to provide adequate service. *Use appropriate resources to provide referrals to clients according to their requests. *Select the relevant search results and, assist the client by providing available services. *Coordinates the management of each file travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance. - Provides customer service to insured travelers regarding: policy benefits, verification of coverage, claims and claims information. *Monitor the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured. *Make arrangements to assistance or medical evacuation using suitable suppliers according to the standards of the medical department of Travel Assist. *Document the entire management of each case making sure to have the complete and accurate information. *Provides telephone translation services. *Provides document translation services. *Send and receive faxes and e-mails. *Pick up the phone and redirects the call to the recipient. *Makes outbound telephone calls. *Make assessment and filing of claims, add new service providers database actively cooperates in finding new medical providers, collaborating in the process of training new employees and assist in any aspect of the operation that requires resolution. *Other duties may be assigned as needs arise. Requirements: *English/Spanish (native Spanish preferred) speaking. *Must be FLUENT in READING/WRITING and SPEAKING BOTH languages. *A minimum of 2 years experience in contact center or customer service, preferably with international services. *Health care experience is preferred but not exclusive. *Excellent telephone communication skills and computer skills *Excellent verbal and written skills *Requires basic skills to analyze costs and opt for services. *Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent. *Ability to work under pressure. Hours: 10:00PM to 6:00AM, Saturday-Wednesday. Training will be the first two weeks, Mon-Fri, 8:30a-4:30p Contract Length: 3 months (temp-to-hire opportunity!) Pay: $17.00/hour If you are interested in this position please apply and go to www.manpowerjobs.com and create a profile with us! Should your qualifications match that of the position, the recruiter will contact you. If you have additional questions, please contact the recruiter: Elle Hanson Email: elle.hanson@manpowergroup.com Phone: 414-982-1959 ex.173 When emailing or calling, please reference Advert ID# 245020 NOTE: Please DO NOT contact your local manpower office directly, as this position is not being serviced out of that office, please reach out to the recruiter listed above. Manpower is an Equal Employment Opportunity (EEO) Employer.