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Hours Full-time, Part-time
Location Jacksonville, FL
Jacksonville, Florida

About this job

Job responsibilities:
* Sell health and ancillary (Vision, dental etc.) insurance products to individual consumers in a call center environment.
* Support both inbound (90%) and outbound calls to Consumer prospects through market driven and Florida Blue campaigns.
* Analyze prospect needs and match to Florida Blue product solutions.
* Conduct plan comparison and analysis for existing members seeking new solutions
* Determine product eligibility based on age, county, health status and customer's expressed needs
* Facilitate application process; advise customers of eligibility and follow established procedures to adhere to department and federal guidelines.
* Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate.
* Cross-sell ancillary products to both new customers and existing Florida Blue health customers to increase customer wallet share and retention.
* Promote and facilitate APO (Automated Payment Options) enrollment and set up
* Review with and deliver product fulfillment materials to customers
* Ensure all customers are warmly greeted via Branded call opening, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
* Maintain inbound availability to support telephone service levels and customer satisfaction
* Adhere to call scripts and sales processes including documentation in contact management system. Ensure all compliance regulations are met.
* Achieve or exceed sales quotas across product lines using acquired product knowledge and selling skills.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.