Banking Specialist I-FT- PM Schedules

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD".

Do you want to WOW! Customers everyday in a fun, fast-paced environment? Become a Call Center Representative at TD Bank, America's Most Convenient Bank!

Job Requirements

• Promotes strong and lasting Customer relationships through the Contact Center environment by providing quality Customer service and sales in an efficient and highly professional manner
• Achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business
• Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
• Displays positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer
• Takes ownership of Customer concerns and resolve Customer issues at first point of contact
• Arrive on-time and log-in ready to receive/make Customer calls as scheduled throughout the shift Identify and refer high value or potential Customers to the appropriate personnel

Qualifications

• High School Diploma or GED
• 0-1 Year of related experience
• Retail Customer service, banking, or call center experience required
• Experience in financial sales or retail sales preferred
• Ability to use/learn current technology and software applications related to position
• Excellent interpersonal and verbal communication skills required

Skills Category

• Listening Skills
• Sales
• Telephone Skills
• Computer skills
• Customer Service
• Effective Communication

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.

If you have a disability that requires an accommodation to complete the application process, please e-mail TD Bank's HR Compliance Department at hrcompliance@td.com. Please include your full name, contact information and details about your request within the e-mail.

EOE/Minorities/Females/Veterans/Individuals with Disabilities.