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Hours Full-time, Part-time
Location CHESTER, Pennsylvania

About this job

Consistently demonstrates superior customer service skills to external and internal guests by displaying Spotlight on Success behaviors and SPOTLIGHT ON SERVICE skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests.

Greets guest at assigned tables and ensures each guest has a dining room menu; obtains the meal and beverage order and gives to kitchen personnel for preparation. Obtains the food and beverage when prepared, delivers order to respective guest, and then moves on to service another table. Returns to each assigned table periodically to ascertain whether additional items are desired. When guests have completed their meal, a dessert is suggested and check presented. Requires having a basic knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures. Responsible for cash and comp check transactions. Monitors guest consumption of alcohol and intervenes as needed according to guidelines and as outlined in PRIDE certification.

Position is located in a cigarettesmoke environment.

Qualifications:

Ability to carry and balance service tray on shoulder. Must have legible handwriting. Prior waiter/waitress experience preferred. Able to read English and requires basic math skills. Able to change schedule with short notice.

Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time.

Disclaimer

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."

Caesar's Entertainment, Inc. is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Caesar's may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.

The perks are countless here at Harrah's Philadelphia Casino and Racetrack !

* Benefit Options: Medical, Dental, Vision, Life Insurance, and 401k

* FREE 24/7 Employee Cafeteria

* Free Parking for all team members

* Septa Public transportation drops riders off directly on property

* Team Member Bonus Program

* Internal Promotion Opportunities

* Value in diversity and embraces what makes us unique to inspire innovation and win together

* Excelling in communication to ALL team members

* Tuition Reimbursement program

* Celebrate successes both large and small

* Create a caring culture so every team member can be at their personal and professional best

* Tuition Reimbursement program

Stick with Harrah's, and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Caesars Entertainment helps you get where you want to be. With programs such as tuition reimbursement, Exploring Supervisory Opportunities, and the company-wide internal job posting system, you'll have every opportunity to turn your job at Harrah's into something more.