Customer Service Representative

Must Have:��

The ideal candidate will have experience in the collections, customer service, sales or retail industry. The candidate will also possess the following:
��� College degree preferred
��� Must be self-motivated with strong decision making and problem solving abilities.
��� Professional and persuasive communication and negotiation skills.
��� Value and embrace diversity
��� Skilled with PC and Microsoft Operating Systems software, a variety of telephone equipment, including headset or handset.
��� Bi-lingual (English/Spanish) is a plus.
��� Required to work a flexible schedule including evenings and Saturdays.

Responsibilities:��

��� Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations.
��� Contact or attempt with customers at all stages of delinquency in assigned queue of accounts on a daily basis, and work with them to bring their account current within the shortest period of time possible.
��� Set up "Promises To Pay" (PTP), portal pay online system or check free payments as requested by the customer.
��� Maintain positive working relationships with the Loan Servicing team.
��� Meet or exceed production goals
��� Performs other related duties as assigned

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About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.