Customer Service Representative

This company provides a comprehensive range of services to manage pharmacy benefits. One of the critical services that the company provides is the processing of pharmacy claims.

Here's how it works:

One of the members takes a prescription from their physician to their pharmacist to be filled.

The pharmacist will electronically link into the pharmacy claims processing system to verify coverage and the copay amount to charge the member.

Questions, special requests or issues in filling prescriptions are directed to the call center, these calls can come from members, physicians, or pharmacies at any point in the process

Should you be a successful candidate as a CSR, YOU will be answering those calls, and working with the caller to pull up the member information and provide a solution accordingly

Demonstrate the ability to consistently appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow posted work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish and meet goals and objectives, and exhibit initiative and commitment when fulfilling duties.

Qualifications:

Great Job Tenure

At least 1 year of Customer Service experience preferably in a Call Center Setting OR Certified Pharmacy Technicians.

Customer Service Ability

Professional, positive attitude

Ability to work ANY shift

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.