Office Manager

Office Manager
Location:
Cincinnati, OH

OFFICE MANAGER

JOB DESCRIPTION & WORK RESPONSIBILITIES:

GREET CUSTOMERS

Provide a friendly initial contact for all prospects/customers, whether on the phone or in person at a center, making everyone feel welcomed.
Handle prospect telephone inquiries utilizing MAACOaEURTMs telephone procedure to convert inquiries into estimates by obtaining appointments and entering appropriate information onto the telephone log.
Capture walk-in customer and vehicle information for Written Estimates.

OPERATIONS SUPPORT

Provide administrative support for the smooth operation of the center with duties including but not limited to:
Perform the Check-In Procedure for incoming vehicles
File completed R/OaEURTMs immediately after sale is completed
Execute Check-In procedure for parts upon delivery aEUR" immediately.
Process payment transactions and Maaco Credit Card applications.
Ensure every customer completes a Satisfaction Survey.
Parts Management:
Order parts and maintain complete supplier records.
Follow-up on parts orders status and track progress using computer system.
Manage payments and credits with suppliers

SALES SUPPORT

Make Appointment calls aEUR" remind customers of upcoming appointments, call to re-schedule missed appointments.
Contact customer to schedule deliveries and collection of payments.
Prepare mailings for follow-up on retail estimates, past customers, and trade and fleet prospects.

ADMINISTRATIVE SUPPORT

Assist in billing delinquent and fleet accounts.
Accept and process mail.
Maintain a professional and neat personal appearance and work area.
Function as a member of the MAACO team.