Senior Manager Talent Acquisition Call Center

What will I be doing?

Senior Manager is responsible for the management of day to day operations for the Call Center Operations for both Orlando and Las Vegas for HGV.   These recruitment teams are responsible for hiring the appropriate talent that drives the primary revenue and EBIDTA goals for the organization. This position is instrumental in establishing effective recruitment strategies and pipelines to access top level talent (social media integration, military/veteran, diversity) while delivering timely and effective customer service and support to their senior client leaders. Senior Manager will manage teams of full time, remote and contract resources while also serve as the liason between HGV and HW TA senior leadership and the clients in driving the strategic business priorities. This includes tools and systems adoption and optimization, HW alignment of internal partnerships and vendor relationships and recruiter metrics and performance measures.  Senior Manager in this role will also be instrumental in helping to further support the department as we grow our business into additional markets both in the US as well as internationally.   

 
Responsibilities:

• Proactively source, network and market our open job opportunities to build a pipeline of qualified candidates and sell the advantages of working for Hilton Grand Vacations.  Develop a strategic, multi- faceted sourcing plan to insure a consistent flow of qualified candidates is met to fulfill the department's key business objectives.
• Evaluate existing recruitment processes to insure effectiveness and efficiencies from the application to hire process. 
• Review existing recruitment programs and marketing outreach.  Develop new and innovative ways to access untapped markets and create a robust marketing plan
• Ensure regular communication and progress updates to the various stakeholderst demonstrate an ROI for the services being provided.  Also drive the recruitment process so that candidate decisions are made in a timely manner.
• Supervise department of staff members to insure all processes run smoothly to include all compliance related administrative work and recruitment efforts.  Oversee the day to day operation and exhibit key leadership behaviors in developing and coaching staff for optimum performance.
• Participate as a member of the senior leader team.  Manage some specific global intitiatives as delegated
• Proactively reports on team and individual requisition progress
• May work some requisitions
• Supports Global projects as delegated   

What are we looking for?

Required Qualifications:

• Bachelor's Degree
• 7 or more years of experience in a dedicated recruitment or staffing role
• 2 or more years of experience in high volume recruitment
• 3 years of experience supervising a recruiting office with direct reports
• Experience using an Applicant Tracking System
• 2 years of managerial experience
• Strong ability to build relationships and establish credibility and rapport quickly
• Demonstrated ability to effectively persuade and sell the benefits of the organizations
• Leadership skills with the ability to develop direct reports within recruitment

 Preferred Qualifications:

• Bachelor's Degree in Human Resources
• 2 years of experience hiring positions in a Call Center environment with high volume recruitment
• AIRS Certifications and/or PHR Certification
• Previous experience using Taleo Applicant Tracking System
• Excellent computer skills including Microsoft Office (word and excel) and resume search licenses.
• Ability to travel 30% of the time

 Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:H Hospitality - We're passionate about delivering exceptional guest experiences.I Integrity - We do the right thing, all the time.L Leadership - We're leaders in our industry and in our communities.T Teamwork - We're team players in everything we do.O Ownership - We're the owners of our actions and decisions.N Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the worlds most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.

Hilton Grand Vacations is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations. 

EOE/AA

EOE/AA/Disabled/Veterans