Experienced Supervisor - Winter Seasonal - Breeze Ice Rink - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Are you local to the area for this job? Come to our National Hiring Event on January 14th from 4-7pm local time, being held at all resort locations and nearby metro locations! Go to  to learn more.

The Supervisor is responsible for supplying our guests with our premier rental equipment and to promote world-class guest service through each bicycle rental/retail transaction. The appropriate candidate will be part of a cohesive team with pride, productivity, professionalism. Will also adhere to policies and guidelines, and accountability at all times, and will work diligently to maintain the operational and merchandising standards and expectations of the company.

Responsibilities include (but are not limited to)

• Responsible for directing the day-to-day routine work of a larger group of associates, or is a key holder in a smaller store
• Under the direction of the Store Manager, oversees sales, rentals, staff, operational and merchandising functions of the store
• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
• Act as a mentor who can train and lead the rental technician team with effective communication
• Establish professional, yet personalized rapport with customers upon contact; by phone or in person
• Answer all questions, providing detailed information and establishing trust with the customer at the close of sale.
• Describing and promoting product in line with customer's express needs as well as promoting the damage waiver on rental equipment products
• Ensure pricing is accurate and current including any and all promotions
• Monitor and audit inventory levels in store and between stores
• Maintain all company paperwork according to policies and standards with 100% accuracy
• Knowledge of register access

Qualifications:

• A minimum of 2 years of retail experience - required
• Outdoor industry retail experience - preferred
• Proficient in Microsoft Office products; Word, Excel, Outlook and PowerPoint - required
• Supervisory experience - required
• Maintain a working knowledge of products and trends within the industry
• Commitment to providing exceptional customer service to our guests
• Self-motivated with the ability to multi-task
• Ability to work a flexible schedule; including nights, holidays and weekends - required
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required

Some of the benefits include: 

• Free summer pass to our world-class resorts 
• Retail discounts at our stores
• Excellent training and professional development
• Employee Assistance Program (EAP)

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 111008