Medical Retail Customer Service Representive

Top of Form JOB DESCRIPTION Medical Retail Customer Service Associate--$12 per hour Integrity Staffing is looking for smart, reliable and hardworking associates for a customer service position in Louisville, KY with a focus on patient services for a medical equipment company. About Integrity We are the people putting people back to work. We are the leaders of the new normal and we have been since 1997. Providing jobs, solutions and a deep competence for a new economy. We supply the skills that propel life forward. We inspire individuals to find their third, fourth and their umpteenth gear. We are an engine of opportunity. We are the gateway from good to great. Job Location Louisville, KY near Dutchman's Lane Shift Schedule Shift Schedule: Mon-Weds 9:15 am - 6 pm, Sat 9 am - 5 pm (Thursday/Sunday OFF) Key Responsibilities: Attention to detail is imperative, ability to multitask to meet objectives Occasional need to lift up to 25 lbs. Ability to respond to customer needs, requests, and complaints Ability to calculate figures & amounts, with attention to detail Adhere to state & federal guidelines, related to proprietary and consumer data, including HIPPA guidelines & compliance Key data into computer with accuracy Insurance verification to determine proper product and/or service for patient Create new customer accounts, collect billing and delivery information; coordinate delivery schedule Promptly answer incoming calls, with a clear voice and tone Coordinate set-up, delivery, and pick up of equipment Maintain communication with delivery personnel via radio/pager/phone. Process delivery paperwork, with high amount of accuracy Must display dependability through regular attendance, reporting on time and ready to work Ability to create routine and regular productivity with limited supervision Ability to develop understanding of product and services Understanding of reimbursement process, including OSHA, DOT, CMS (Medicare) agencies Qualifications and Experience: High school diploma or GED equivalent. Previous HME/DME experience, preferred Knowledge of medical terminology and insurance, preferred Knowledge of HIPPA rules and reporting guidelines Previous Data Entry experience Outstanding customer focus mentality with excellent over-the-phone skills Ability to remain calm in a crisis or stressful situation Think quickly and respond to customer/organization needs as they arise At least 2 years' experience in a similar role HOW TO APPLY Please apply online at www.jobs.integritystaffing.com ** Please have current, up to date Resume ** All job offers are contingent upon successfully passing a background check and drug screening. Integrity Staffing is an Equal Opportunity Employer OPENCLER INTEGRITY CB1 Bottom of Form