Collaboration Services Manager - Full-time

Job Description:

We believe that clothes — and how you make them — can make a difference.

Since 1853, we’ve been obsessed with innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.

A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values.

We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to innovation, creativity and collaboration. Put simply, if you’re looking for a new opportunity, this is a great place to grow your career.

Collaboration Services Manager will lead designing and managing the collaboration technologies. You will be responsible for evaluating, designing, configuring, implementing and supporting hardware and software components within assigned technology area or projects. You will work with the SME’s (Subject Matter Expert) to help maintain technical roadmaps and assist in project forecasting. Additionally, you will lead research and development efforts pertaining to development of new features and capabilities.

• Point of escalation for collaboration technologies in production

• Ensuring that the tools and processes are in place to manage performance, capacity, availability, and quality of the collaboration technologies

• Providing feedback to improve workgroup effectiveness

• Manage all aspects of basic design, coordination, and requirements gathering

• Creation of solutions that solve simple to complex business requests by leveraging the collaboration toolset

• Educate our customers on what is available and the purpose of each capability

• Manage training where necessary

• Governance implementation

• Maintaining the collaboration capabilities in production

• Driving collaboration improvements

• Implementing additional capabilities driven by a strategic and tactical roadmap

• License management

Knowledge, Skills, & Abilities:

• Knowledge of Office 365 underlying capabilities (i.e., Yammer, One Drive)

• Office 365 tenant configuration and related on-premises infrastructure

• Sharepoint tenant configuration as well as on-premises infrastructures

• PowerShell command line utilities

• Microsoft solution framework

• Ability to think strategically

• Knowledge of ITSM and ITIL standards

• Ability to communicate effectively with both internal and external clients

• Vendor Management experience

• Ability to work within a global team across cultures

• Interpersonal skills to maintain and build relationships

• Skills of effective oral and written communication with ability to communicate technical information to audiences without technical knowledge.

• Able to work under pressure and in an environment of rapid response.

• Able to interact with business and technical partners at all levels of the organization

•Make decisions based on an accurate and complete analysis of known information, through a solid understanding of the business and its priorities, and factors both hard data and respect for people concerns into the analysis and decision making process.

Results Orientation

Through the development of supervision skills and management skills that enable the achievement of the objectives and therefore personal and team results. Monitoring and observation data to identify problems and possible solutions. Promotes a culture of customer focus and customer service

Teamwork

Achieving results through appropriate interactions with multicultural and local teams. Understand business practices, approaches, organization, politics, and culture.

Project management. Planning, prioritizing activities, management of labor and resources, progress report. Quick troubleshooting, Communicating and listening; gathering information. Understanding existing and emerging technologies.

Travel:20%

The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.