In-Person Assister - Union/Essex (Union, NJ)

Job Description:

Job Title: Bilingual In-Person Assister (IPA)

Languages: Spanish, Russian, Chinese, Portuguese
Reports to: Site Supervisor
General Summary: An In-Person Assister (IPA) is responsible for delivering education, participating in outreach events, and providing unbiased in-person assistance for consumers seeking to enroll in Qualified Health Plans through the Health Insurance Marketplace provided by Affordable Care Act. IPAs will work with individuals, families, and small businesses to help them understand their coverage options and make an educated decision; including employer-sponsored coverage, possible tax subsidies, and options for employees.
Responsibilities:
1. Work one-on-one with consumers needing assistance with the Health Insurance Marketplace.
2. Provide consumers with unmatched customer service.
3. Provide all services in a manner that is culturally and linguistically sensitive to meet the consumers needs while demonstrating respect for diversity.
4. Assist with outreach events to promote the Enrollment Assistance Center (EAC) as needed.
5. Travel to special enrollment events.
6. Deliver general education about the Affordable Care Act and Healthcare Exchange.
7. Comply with federal privacy laws and regulations in regards to personal identifiable information (PII). (Note: IPAs will be handling less PII than last enrollment period.)
8. Assist consumers through the application process, eligibility determinations, and plan selection.
9. Refer consumers with appeals, grievances, and complaints to the appropriate agency.
10. Comply with SRAs Standard Operating Procedures (SOP).
11. Accurately record required data in QMART.
12. Answer Incoming phone calls, set up appointments as needed, and perform greeter responsibilities as assigned.
13. Always display professionalism when interacting with the consumer, supervisor and other in-person assistance staff.
14. Complete a minimum of 15 consumer enrollments into a QHP/week.
15. Other duties as assigned

Work Environment:

Team size will be composed of about 20 people per city service oriented and approachable to the public, similar to someone working at a mall kiosk, or a retail store (Think of tax season with HR Blocks, Liberty tax, etc opening up seasonally). Dress code will be business casual. The typical work environment is either in an office or a retail type setting. In these locations, there will be desks, cubicles, phones and computers to assist any consumers (answering questions or enrolling them into the Affordable Care Act). These work sites are not fancy by any means. It can be considered as a bare bones set up to solely assist in getting consumers enrolled into the program. Individuals must be comfortable working in this type of environment assisting a diverse population of consumers in person. Individuals will be responsible with going out to the local community to promote and drive traffic into the storefront to enroll consumers (Outreach work).

Qualifications:

Qualifications:
Customer service experience
Health care literacy
Outreach/community-based work experience
Ability to work a flexible schedule including evenings and weekends, with appropriate notice.
Computer Literacy.
Excellent written and verbal communication, organized, and efficient with time management.
Ability to explain and summarize detailed and complex concepts.
Excellent problem solving abilities.
Bilingual preferred based on market demographics.
Local travel when needed.
Reliable public or private transportation options to get to and from place of work.
When travelling to outreach or community events using your own personal vehicle, a valid drivers license, registration, and car insurance is required. Individuals will be reimbursed for miles traveled to events outside the EAC, as allowed in SRA mileage reimbursement policy.
Free of any conflicts of interest as defined by CMS guidelines.
Ability to work with a diverse population.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.