Patient Service Representative & Scheduler

Job Posting Number: 57375BR

Job Posting Title: Patient Service Representative & Scheduler

Job Posting Category: Office/Secretarial/Clerical Support

Work Site: MCHS - NW WI - Eau Claire

Department: Revenue Cycle

Job Description

Mayo Clinic Health System in Eau Claire partners with Manpower to fill this position. Please read carefully through the following options:

1. If you are currently registered with Manpower, it is not necessary for you to fill out an application online. Please contact the Manpower office at 715-835-2299 to inquire about this position.

2. If you are not currently registered with Manpower, please do not fill out the Mayo Clinic Health System online application. You will need to apply online through the Manpower website at http://wientake.mnpwr.com . Please choose Mayo Clinic Health System from the "Office Location Nearest You" section of the application.

3. If you are a current employee of Mayo Clinic or Mayo Clinic Health System, please continue to the online application. You do not need to register with Manpower.

Registration for Lab and Clinic

This position is responsible for greeting patients upon arrival, efficiently and accurately while, pre-registering, registering and scheduling all hospital visits, tests, admissions, and new or scheduled clinic patients. Position will float to different areas of the department or to different sties as needed. Records pertinent and accurate identifying information such as patient's name, address, date of birth, telephone number, person to contact in case of emergency, attending physician, primary provider, and insurance company coverage as well as performing other related clerical duties as needed.. Identifies/verifies correct insurance coverage set-up according to patient's insurance card and managed care contract listing. Develops and maintains knowledge of general insurances guidelines regarding eligibility for coverage and reimbursement (i.e. copay, deductible, coinsurance, etc.). Initiate benefit verfication for services as appropriate per patient's plan requirements by utilizing electronic real-time tools to confirm coverage and contact insurance companies when assistance is needed to clarify benefits and insurance requirements. Initiate review of charges and claims with either internal departments or insurance carriers to resolve patient account questions or discrepancies. . Request payments from patient for their out of pocket responsibility at or before the Point of Service. Accept and process patient payments for visits and account balances, ensuring cash is accurate and secure at all times. Ability to work in multiple computer systems simultaneously. Ensure all encounters occur in a courteous, professional and confidential manner using AIDET. Safely assisting and utilizing lifting devices during patient transport. Assists with training, orientation, and mentoring of new staff.

Basic Qualifications:

Minimum of a high school diploma or equivalent. Basic accounting knowledge (understanding of debits and credits). Basic cash handling skills preferred. One year of customer service experience preferred. Frontline medical office experience preferred. Knowledge of medical terminology preferred.

Other Qualifications:

Basic computer and office equipment knowledge, and ability to operate windows based programs. Ability to work out of multiple computer systems simultaneously. Detail oriented, strong organizational skills, and ability to multitask. Consistently pleasant and helpful with strong customer service skills. Must be able to demonstrate a calm, caring and helpful voice in handling difficult situations with patients and providers, i.e. angry, upset or just concerned

Ability to work individually, and as a member of a team. Ability to communicate effectively in English, both verbally and in writing. Must possess excellent interpersonal skills and the ability to communicate effectively by phone or in person. Must be adaptable/flexible in a changing work environment which requires upgrading skills. Excellent interpersonal and communication skills.

License or Certification:

Benefit Eligible: Yes

Exemption Status: Non-exempt

Hours/Pay Period: 40 hours every 2 weeks

Schedule Details: Days, Evenings, Weekends, Holiday

6:30am - 8:00pm

Weekend Schedule: Every other weekend.

Compensation Detail: Education, experience, and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.54 per hour

Staffing Specialist: Joan Kawell

Company Statement:

Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect --- and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).