Customer Service Representative

DIRECTV would like to invite you to our Open Interview Hiring Event on Tuesday, October 6th. We will have site supervisors and managers available to answer any questions you have about what it is like working at DIRECTV. You will have the opportunity to interview so you can fill us in on how your skills and experience will make a great fit for the DIRECTV team!

Our Langhorne center is looking for talented customer service superstars that want to take advantage of the career opportunities DIRECTV has to offer!

Tuesday, October 6th, 10:00 – 5:30pm EST

DIRECTV LifeShield

2021 Cabot Blvd W

Langhorne, PA 19047

For more information about our open interviews, email Kaylia Rhodes at .

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The DIRECTV LifeShield Customer Contact Center is currently seeking talented individuals with prior experience in a customer service setting.

In June of 2013 DIRECTV, Inc. purchased LifeShield, a leading home security and automation company, to further expand our home services products. DIRECTV, Inc. is looking for individuals to help innovate and grow DIRECTV's presence within this new market segment!

Our successful Customer Service Representatives are quick learners, share a passion for problem solving, can multi-task, are adaptable, flexible, computer savvy, and have willingness and desire to assist customers.

The DIRECTV LifeShield Difference

DIRECTV LifeShield continues to offer individuals and families the best value and the most advanced technology in national home security.

Today, DIRECTV LifeShield protects homes in all 50 states and continues to upgrade its products and services. DIRECTV LifeShield’s wireless technology is unparalleled, and the internet-based home security system provides an affordable, trusted option for monitoring and securing homes, vacation homes, elder parent homes, mobile homes, and even home offices.

DIRECTV LifeShield offers a truly wireless security system with features you won’t find anywhere else on the market. In fact, LifeShield was one of the first home security companies to provide customers remote access to its system via secure website or with free iPhone and Android apps. Every employee at DIRECTV LifeShield is committed to helping residents keep their homes and loved ones safe and secure, 24 hours a day, 365 days a year.

Total Rewards…More Than Just Your Paycheck!

Our Customer Service Representatives take inbound calls in our state of the art facility. We have excellent benefits including:

• Health care: Medical/Dental/Vision & more
• Paid Time Off, Floating holidays, 401K, paid training, Free DIRECTV satellite system & programming, advancement opportunities, tuition reimbursement

Job Summary:

• Deliver world class customer service and build customer satisfaction and loyalty by troubleshooting all customer inquiries regarding DIRECTV LifeShield products over the phone
• Make the best use of all resources, tools, and technology to troubleshoot and resolve customer service issues
• Complete ongoing training to stay abreast of product, service and policy changes
• Provide effective and timely resolution of a range of customer inquires
• Strive for one-call resolution of customer issues

Qualifications

Education and/or formal training:

• High school diploma or GED equivalent.
• Excellent interpersonal skills
• Ability to identify and meet customer’s needs and requirements
• Exceptional phone and customer service skills
• Punctual, regular, and consistent attendance is required

Knowledge, skills and abilities:

• Excellent telephone etiquette, verbal, and written communication skills
• Must be self-motivated with a demonstrated ability to work independently in a fast paced environment
• Ability to establish and maintain effective relationships with customers
• Strong team and interpersonal relationship skills conducive to team development
• Ability to work independently, make judgment decisions and demonstrate consistent follow through
• Very strong written and verbal communication skills are required
• Creates and maintains customer loyalty by serving customers above and beyond their expectations
• Exercises good judgment indecision-making in order to routinely deliver exceptional customer support at all times

Requirements:

• Most Call Center employees work on a shift basis, and as such will be required to periodically rotate shifts and regular days off. All Center employees must be willing to work all shifts, overtime, holidays and emergency shifts as required.
• We are currently open from 8:00 AM to 1:00AM, seven days a week.
• A drug test and background check is required of all applicants offered employment. DIRECTV LifeShield is proud to be an equal opportunity employer.