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$81000Verified per year - $81000
Verified per year
Sr. Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | La Crosse, WI La Crosse, Wisconsin |
About this job
Job Description - Sr. Customer Service Representative (150003879)
Job Description
Sr. Customer Service Representative-150003879
Description
As a Senior Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. You can take your experience even further here at Expert Global Solutions and we’ll provide a clear path for you to do so. In fact, many of our site directors and operations managers began as customer service agents themselves!
What you’ll be doing
You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact every day. Your main responsibilities will include:
- Answering complex and/or escalated inbound or outbound calls from customers in a polite, courteous manner
- Provide prompt resolution to complex customer questions and problems
- Determine the best way to resolve individual customer concerns and authorize specific policy exceptions, within client guidelines, in the interest of the customer
- Remain calm and helpful even when dealing with upset customers
- Answer questions and mentor other customer service staff regarding customer service procedures, practices and opportunities
- When requested, assist supervisory staff with floor support such as preparing memos/reports and coordinating meetings
- Assist supervisor in establishing organization within the department by coordinating and prioritizing activities and scheduling
- Meet all deadlines for incoming work
- Maintain proactive communication between supervisory staff, client contacts and representatives to assist in resolving issues
- Ensure quality, timeliness and accuracy of product delivery by monitoring team activity and addressing any concerns
- Provide feedback to supervisor regarding call trends and recurring issues
- Upsell products or services to customers, if appropriate
- Provide feedback and recommendations to your manager on ways the company can improve
- Perform other duties as assigned by your management team
Why you’ll want to join the EGS team
- 100% paid training
- Performance bonuses
- Competitive pay
- Health & dental benefits
- 401(k) with company match
- Paid time off
- A great team environment with supportive co-workers
- You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
- You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
- There’s real opportunity to learn, grow and advance your career (we love promoting from within here)
- We’re a strong, global company that truly cares about our local communities
Qualifications
Who we’re looking for
The best fit for this job is someone who:
- Has a High School diploma or General Educational Development (GED) certificate
- 1 year of customer service and/or call center experience required (2 years preferred)
- 1 year of experience working with specific client program preferred
- Previous experience mentoring preferred
- Must have consistently met or exceeded performance metrics
- Experience handling high volume of inbound calls and resolving complex customer problems
- Ability to troubleshoot difficult customer service issues and determine the best resolution
- Has good computer skills, including Microsoft Office
- Possesses excellent communication skills
- Cares about helping their customers
- Is team-focused
- Has the ability to multitask well
- Can adapt to a flexible schedule
- Is positive and can handle stress
- Can maintain the highest level of confidentiality
- Bi-lingual a plus
Who we are
Expert Global Solutions (EGS) is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.
Work Environment
- Office environment.
- Ability to lift and/or move 20 pounds with or without accommodation.
Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the EGS team!
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
JobCustomer Service Representative
Primary LocationUNITED STATES-WI-La Crosse
Work Locations
LaCrosse, WI
3201 State Road 16
LaCrosse54601
Job LevelEntry Level
ShiftVariable
Education LevelHigh School Diploma/GED/CXC (±11 years)
TravelNo
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