Healthcare Diagnostics Field Service Engineer 2

Division Description

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Healthcare Division develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape. As a global leader in medical imaging, laboratory diagnostics, and healthcare information technology, we have a keen understanding of the entire patient care continuum-from prevention and early detection to diagnosis and treatment.

For more information, please visit: http://www.usa.siemens.com/healthcare

Job Description

Position Overview:

The Field Service Technician is a field-based, customer-facing role that installs, services, maintains and modifies Siemens in-vitro diagnostic equipment at our customer sites, primarily in the clinical laboratory. We take a holistic approach in solving our customers' toughest problems. Our FSTs represent the "Face of Siemens" to the customer. The Field Service Technician reports to the Regional Service Manager at Siemens Healthcare Diagnostics.

Location:

Marlborough, MA

Responsibilities:

* Perform service, preventative maintenance, modifications and installations on Siemens Healthcare Diagnostics instrumentation (primarily Advia Centaur, Hematology, Dimension, Viva, Stratus, Hemostasis, and Vista products6), at customer sites with minimal supervision

* Provide on-site customer repairs; responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction

* Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management

* Manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.

* Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Required Knowledge/Skills, Education, and Experience:

* Experience in testing, repairing and maintaining capital medical equipment; strong electronics and computer background needed

* Must be proficient in the use of tools and service test equipment

* Must be able to work both individually and in an established team setting

* Must be a self-starter with strong customer service skills as well as excellent communication skills and ability to operate remotely from the main office with minimum supervision

* Demonstrates excellent judgment in customer relations and in managing company resources

* Strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems

* Ability to interface with customers in a positive professional manner

* Ability to think and act in a logical and methodical way

* Must be computer literate in Microsoft Word, Excel and PowerPoint and be able to utilize computer-based tools for reports, email and for general communication

* Must possess a current valid drivers license and a good driving record over last three years is required

* Must be willing to work different shifts as business needs dictate

- ability to travel and provide service in assigned geography

* Willingness to participate in an on-call rotation after training and certification is completed.

* Minimum high school diploma

Preferred Knowledge/Skills, Education, and Experience:

* Previous field service experience is desired; 2+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments preferred

* Associates degree or equivalent in military experience preferred (graduates of the U.S. Navy Nuclear program are encouraged to apply)

* Background or coursework in chemistry, biology or natural sciences is very helpful.

Siemens encourages qualified long-term unemployed individuals to apply for open positions.

Offer of employment with Siemens is conditioned upon the successful completion of a background check and drug screen, subject to applicable laws and regulations.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, family responsibilities, pregnancy, genetic information, protected veteran or military status, other categories protected by federal, state, or local law, and regardless of whether the qualified applicants are individuals with disabilities.

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