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Administrative Assistant 4
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | san francisco, California |
About this job
Job Title:
Administrative Assistant 4
Job ID Number:
5135580
Schedule Type:
Reg-Time
Work Hours:
40
Location:
San Francisco,CA
Qualifications:
At Wells Fargo, our vision is to satisfy all our customers' financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.
With over 13,000 team members, Wells Fargo Virtual Channels (WFVC) serves Wells Fargo consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). Over 32 million customers use our digital channels to manage their financial lives. Our customer-facing contact centers provide service and solutions to customers by phone, email and letter 24 hours a day, 7 days a week with approximately 450 million customer contacts annually. WFVC's vision is to pioneer the next generation of financial services and provide the best virtual experiences, anytime, anyhow, anywhere.
This position supports the Customer Experience Leader and the Social Care & Capabilities Leader, both within Wells Fargo Vitual Channels Operations.
Performs moderately complex to complex administrative tasks for multiple managers and business units. Duties include: compiling information and preparing moderately complex reports using appropriate software; balancing routine general ledger lines and/or expense accounts; assisting with personnel/payroll processing, and record keeping; managing team member onboarding and offboarding; sourcing materials and equipment needed for the team, answering questions regarding business unit policies and procedures; managing calendars and scheduling meetings and events. Managing floor seating plans. Will work closely with internal mid-level to senior leaders to meet their service needs. May be responsible for providing support to the business line staff in the areas of reporting, documentation, team member administrative support. May monitor and assist with forecasting monthly budget. Performing special projects as requested.
3+ years administrative support experience. Expertise with Microsoft Office software including Excel, Word, PowerPoint & Outlook. Ability to work in a fast paced work environment with considerable deadline pressures with the flexibility to handle multiple tasks while demonstrating resourcefulness, problem solving and critical thinking skills, and the ability to exercise independent decision making skills. Proactive style with a propensity to take initiative including being able to independently own and drive projects. Proven ability to integrate information from multiple sources into actionable outcomes. Experience using all forms of communication to build and maintain relationships. Ability to interact with integrity and a high level of professionalism with all levels of team members. Demonstrated skill and experience building strong work partnerships. High integrity with a proven ability to maintain confidentiality of sensitive information. Experience in schedule management for leadership; including but not limited to setting high level meetings, managing effectiveness of schedule, reviewing and determining appropriate meeting requests for executive. Detail-oriented and organized critical thinker with a can-do mindset, self-motivated to get things done quickly. Administrative Assistant Certification or college degree preferred. Experience with Excel. Proficiency with Live Meeting. Proficiency and proven experience managing SharePoint sites. Experience supporting multiple individuals. Prior experience supporting managers and team members working in remote offices. Experience working with Concur and HRG Travel or similar travel and expense systems. Experience with on and off boarding of team members. Experience with HR systems and tools including Staff Management and Time Tracker.
Administrative Assistant 4
Job ID Number:
5135580
Schedule Type:
Reg-Time
Work Hours:
40
Location:
San Francisco,CA
Qualifications:
At Wells Fargo, our vision is to satisfy all our customers' financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.
With over 13,000 team members, Wells Fargo Virtual Channels (WFVC) serves Wells Fargo consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). Over 32 million customers use our digital channels to manage their financial lives. Our customer-facing contact centers provide service and solutions to customers by phone, email and letter 24 hours a day, 7 days a week with approximately 450 million customer contacts annually. WFVC's vision is to pioneer the next generation of financial services and provide the best virtual experiences, anytime, anyhow, anywhere.
This position supports the Customer Experience Leader and the Social Care & Capabilities Leader, both within Wells Fargo Vitual Channels Operations.
Performs moderately complex to complex administrative tasks for multiple managers and business units. Duties include: compiling information and preparing moderately complex reports using appropriate software; balancing routine general ledger lines and/or expense accounts; assisting with personnel/payroll processing, and record keeping; managing team member onboarding and offboarding; sourcing materials and equipment needed for the team, answering questions regarding business unit policies and procedures; managing calendars and scheduling meetings and events. Managing floor seating plans. Will work closely with internal mid-level to senior leaders to meet their service needs. May be responsible for providing support to the business line staff in the areas of reporting, documentation, team member administrative support. May monitor and assist with forecasting monthly budget. Performing special projects as requested.
3+ years administrative support experience. Expertise with Microsoft Office software including Excel, Word, PowerPoint & Outlook. Ability to work in a fast paced work environment with considerable deadline pressures with the flexibility to handle multiple tasks while demonstrating resourcefulness, problem solving and critical thinking skills, and the ability to exercise independent decision making skills. Proactive style with a propensity to take initiative including being able to independently own and drive projects. Proven ability to integrate information from multiple sources into actionable outcomes. Experience using all forms of communication to build and maintain relationships. Ability to interact with integrity and a high level of professionalism with all levels of team members. Demonstrated skill and experience building strong work partnerships. High integrity with a proven ability to maintain confidentiality of sensitive information. Experience in schedule management for leadership; including but not limited to setting high level meetings, managing effectiveness of schedule, reviewing and determining appropriate meeting requests for executive. Detail-oriented and organized critical thinker with a can-do mindset, self-motivated to get things done quickly. Administrative Assistant Certification or college degree preferred. Experience with Excel. Proficiency with Live Meeting. Proficiency and proven experience managing SharePoint sites. Experience supporting multiple individuals. Prior experience supporting managers and team members working in remote offices. Experience working with Concur and HRG Travel or similar travel and expense systems. Experience with on and off boarding of team members. Experience with HR systems and tools including Staff Management and Time Tracker.
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