Customer Service/Call Center Representative - Full-time / Part-time

(Company) currently services 27 million members nationwide with clients that include Fortune 500 employer corporations, unions, managed care organizations, health plans, insurance carriers, third-party administrators, as well as local, state and federal employee programs.

(Company)provides a comprehensive range of services to manage pharmacy benefits. One of the critical services that (Company) provides is the processing of pharmacy claims.

Here's how it works:

- One of (Company) members takes a prescription from their physician to their pharmacist to be filled.

-The pharmacist will electronically link into (Company) pharmacy claims processing system to verify coverage and the copay amount to charge the member.

-Questions, special requests or issues in filling prescriptions are directed to the call center, these calls can come from members, physicians, or pharmacies at any point in the process

-Should you be a successful candidate as a CSR, YOU will be answering those calls, and working with the caller to pull up the member information and provide a solution accordingly

-Demonstrate the ability to consistently appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow posted work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish and meet goals and objectives, and exhibit initiative and commitment when fulfilling duties.

Must be available to work any shift between the hours of 8:00am to 12:00am 365/7 days a week

Business casual is required at all times.

The facility has a gym, cafeteria and lake right behind it

Must Haves:
- Call center experience
- Customer service ability
- Professional, positive attitude
- Ability to work ANY shift

PREFERRED:
Certified Pharm Tech

High School Diploma or GED.

Excellent verbal, written, listening and problem solving skills.

Working knowledge of Microsoft applications - computer literacy.

Demonstrate strong customer service orientation that is SMART (Sustainable, Measurable, Accurate, Reliable and Timely)(Company)'s Core Values

Overtime will be required periodically determined by business needs.

Must be able to provide three professional references of persons who have knowledge of your previous work performance and all applicable contact information during the prescreening process to be eligible

Taking around 50/60 calls a day so must be comfortable handling heavy volume inbound longer length calls. Professional and good attitude. (Company) is willing to work with reps once they are brought on board but attendance will be a non-negotiable. They must also adhere to their shift and the scheduled breaks within in their shift.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.