Application Support Engineer Analyst

We have a full-time/part-time opening for a Application Support Engineer Analyst.

Must be able to work various shifts per week.

Client Overview:
A leader in the financial services sector, with assets over $2.3 trillion and a history dating back over 200 years. Experis is partnering with this Industry leader to provide an Application Support Engineer Analyst consultant to work in the fast growing IT market of Houston, TX!

The ideal Application Support Engineer Analyst will have experience providing technical analysis, troubleshooting and driving incident remediation for a portfolio of applications on various technology platforms that include both custom developed and packaged software solutions.

Responsibilities:

• Will be required to work closely with technology, infrastructure and business teams to ensure the timely analysis and resolution of issues raised on a day to day basis.
• Required to adopt the standard operate framework within Corporate Technology & Risk and use the various tools for incident, risk, resiliency, change and knowledge management.
• Expected to provide input to continuous service improvement with a focus on proactive analysis to drive down incident volume, reduce time to repair, and improve service efficiency.
• Interaction with users and infrastructure support teams.
• Will support operations, projects, and capability improvement for the entire service lifecycle, including the key functions of:
• Incident Management
• Problem Management
• Event Management
• Release Management
• Resiliency Management
• Capacity Management

• Effective communication skills with a diverse audience (technical and non-technical).
• Able to work weekend on call rotations as required
• Ability to coordinate tasks with multiple teams in multiple locations and time zones.
• Effective communication skills with a diverse audience (technical and non-technical).
• Able to adapt to new technologies.
• Experience with supporting OS (Windows, Linux), web servers (IIS, Apache), application servers (WebSphere, Tomcat).
• Database support experience for Oracle and MS SQL.
• Experience with XML, HTML, Java, Java Script, and Unix Shell Script (KSH)
• Monitoring experience (Tivoli, AppDynamic, Apica, VCOPs, etc) is a plus.

If you feel you are qualified and interested in this opportunity, please include both an email address and a phone number with your resume. I will contact you as soon as possible!

For further information, contact:
Donnie Walker
Experis
Donald.walker@experis.com
612-851-4669

Who We Are - Experis
As the leader in project solutions and professional talent resourcing for contract and permanent positions, Experis matches professionals to rewarding Finance, IT, and Engineering opportunities with industry leading organizations helping accelerate careers, while delivering excellent results for our client companies. Experis is part of ManpowerGroup, the world leader in innovative workforce solutions.
Learn more at www.experis.com

Experis is an Equal Opportunity Employer (EOE/AA)