Jewelry Store Manager - Full-time / Part-time

Department: FMJ Store Management
Post End Date: 10/14/2015
Position Type: Employee
Position Reports To: Regional Sales Director
Position Supervises: Assistant Manager, Sales Professionals
Pay Level: 65
FLSA Status: Exempt
 

 

Position Summary:

Primary supervisor for entire location; maximize financial performance of the store; motivate associates, coordinate the operations functions of location, and create an optimum Customer 1st shopping experience for customers to initiate sale. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Frequent independent judgments are essential. Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions:

• Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
• Drive talent development strategy; know current talent and prepare talent for advancement and growth
• Interview, hire and recruit in the community to maintain pool of qualified candidates
• Conduct monthly staff meetings
• Plan, organize, and supervise inventory process
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Maintain profitability of location through sales and proper shrink and expense control
• Develop staff scheduling for location
• Verify proper service is delivered to customers by goldsmith and watchmaker
• Verify price changes, recalls, and stock balance are up-to-date
• Communicate current market trends and competitor's activities to associates
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Provide product knowledge, features, and benefits to all customers when presenting merchandise
• Estimate repairs and inspect/clean customers' jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Deliver warranty and protection plan documentation to customers
• Perform cashier functions
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great"
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

• BA/BS in business or related field plus a minimum of 6 months of experience as a Fred Meyer Jewelry assistant manager and 2-3 years retail jewelry experience; or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Ability to work weekends and holidays on a regular basis
• Ability to travel independently on an occasional basis
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize variety of tasks/projects
• Familiarity with industry/technical terms and processes
• Ability to continue education, as necessary
• Experience with mainframe Human Resource Information System (HRIS)
• Valid driver's license
• Diamond Council of America (DCA) courses completed within a year from being promoted to this position

Desired Previous Job Experience:

• Knowledge of Fred Meyer Jewelers policies, procedures, and organizational structure
• 2-3 years management experience
• Proficiency with Report Management and Distribution System (RMDS), Microsoft Outlook, First Place, Act, intranet/internet systems
• Experience directing /participating on project teams

 

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click .
 

Education Level: Bachelor's Desired
Required Travel: Up to 25%
Required Certifications/Licenses: None
Regions: Any; General Office- Cincinnati; Mid-Atlantic; Midwest; Mountain; South; West

 

States: Alabama; Alaska; American Samoa; Arizona; Arkansas; California; Colorado; Connecticut; Delaware; District of Columbia; Federated States of Micronesia; Florida; Georgia; Guam; Hawaii; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Louisiana; Maine; Marshall Islands; Maryland; Massachusetts; Michigan; Minnesota; Mississippi; Missouri; Montana; Nebraska; Nevada; New Hampshire; New Jersey; New Mexico; New York; North Carolina; North Dakota; Northern Mariana Islands; Ohio; Oklahoma; Oregon; Palau; Pennsylvania; Puerto Rico; Rhode Island; South Carolina; South Dakota; Tennessee; Texas; Utah; Vermont; Virgin Islands; Virginia; Washington; West Virginia; Wisconsin; Wyoming
Keywords: Manager, Jewelry, Fine Jewelry, Store Manager, Retail, Sales, Customer Service