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Customer Service Representative - Call Center
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Mankato, MN Mankato, Minnesota |
About this job
Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.
Responsibilities
With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job with Verizon Wireless Call Center in Mankato, MN..
Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Through it all, your ability to form a trusted bond, listen attentively and respond to their inquiries will make you the critical touch point between Verizon and our valued customers
Here, you’ll harness your impressive multi-tasking and tech-savvy skills to resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base. Through it all, your ability to form a trusted bond, listen attentively and respond to their inquiries will make you the critical touch point between Verizon and our valued customers
Compensation and Benefit Package
- Experienced employees earn a salary and target bonus of $33,000. Additional shift differential of 10% for shifts starting after 2:00pm and 35% for Sunday shifts.
- Medical, dental, vision coverage starting your first day
- Eligible to contribute to Verizon 401(k) plan on day one with a company match up to 6%
- Profit Sharing opportunity up to 3% of annual compensation
- Tuition assistance up to $8,000 per year
- Employee discount of 50% of rate plan and 35% on accessories
- 2 weeks of vacation and 7 personal days
- Unlimited career progression opportunities
- Continuous training and development
Qualifications
If you have a passion for people, previous customer service experience and preferably an Associate’s Degree or higher, discover how you can build your career with a company that’s building the future of technology. Learn more about the Customer Specialist career that sparks your interest and apply today.
High School Diploma or GED required. Associates degree or higher preferred.
Must be able to work nights, days, weekends, and holidays
Equal Employment Opportunity
- Verizon is a Federal Contractor
- Verizon requests veteran priority referrals
- Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.
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