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Customer Service Associate - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Richardson, TX Richardson, Texas |
About this job
Optum is looking for consumer engagement specialists to handle customer service support for health insurance exchange enrollments. External applicants should come in with a proven track record of success and possess extreme proficiency with systems and soft skills. A strong customer service background is required, with emphasis on quality, first call resolution and the overall consumer experience (exchange experience is a plus, but not required). This is a complex service environment and will be ideal for customer service agents looking to start a career path. Agents must be very well spoken and have extreme attention to detail. The day to day scope of duties will assisting United Healthcare members who have enrolled in a UHC plan through a state exchange with items such as: eligibility, billing, payment, reinstatements and general customer service questions.
Minimum Requirements
• Agents must possess a minimum of 1 year of contact center experience in a customer service or a position of similar scope.
• Agent must be extremely proficient with using multiple systems at once (up to 9 systems) and have prior experience in using call center or office technologies.
• Agent must possess knowledge and clear understanding of various Health-Related products. Background in an exchange environment is preferred, but not required.
• Agent must provide a customer experience that exceeds the client’s goals.
• Agent must maintain call quality and customer satisfaction scores that either meets or exceeds established client/team goals and be capable of producing a “Super bowl commercial” worthy call.
• Agent must adhere to established company Policies/Procedures/Guidelines as set forth in the Employee Handbook and adapt to an established culture/work environment that is consistent with Optum and Client expectations.
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO
Minimum Requirements
• Agents must possess a minimum of 1 year of contact center experience in a customer service or a position of similar scope.
• Agent must be extremely proficient with using multiple systems at once (up to 9 systems) and have prior experience in using call center or office technologies.
• Agent must possess knowledge and clear understanding of various Health-Related products. Background in an exchange environment is preferred, but not required.
• Agent must provide a customer experience that exceeds the client’s goals.
• Agent must maintain call quality and customer satisfaction scores that either meets or exceeds established client/team goals and be capable of producing a “Super bowl commercial” worthy call.
• Agent must adhere to established company Policies/Procedures/Guidelines as set forth in the Employee Handbook and adapt to an established culture/work environment that is consistent with Optum and Client expectations.
“Our vision is to be seen as world class in the eyes of our clients by providing superior service through integrated outsourcing solutions.” – Jack LeFort, Founder and CEO
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