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Bilingual Customer Service Agent
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | moore, Oklahoma |
About this job
We are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
The purpose of this role is to handle inbound customer service requests to the Hyatt Shared
Services Center with " Authentic Hospitality" . Customer Service Agents are responsible for responding to emails, taking incoming calls in a call center environment and efficiently researching and resolving billing inquiries for Hyatt's elite guests using excellent communication skills. We currently have openings for full time and part time, bilingual-
Customer Service Agent. Positions start at $12.55 hourly.
Part Time Customer Service Agents will work 20-25 hours per week, working 4 hour shifts
Monday --Friday or 5 hour shifts Monday-Thursday. Shifts will fall between 7:30 AM -7:00
PM. In addition to accruing paid time off after 90 days of service, part time associates are eligible for hotel discounts on day one.
Full Time Customer Service Agents will work 30-40 hours per week, working 7-9 hour shifts (with a 1 hour lunch) Monday --Friday. Shifts will fall between 7:30 AM -7:00 PM. Training for full time associates will last approximately 2 weeks from 9:00 AM-6:00 PM. In addition to accruing paid time off after 90 days of service, full time associates are eligible for hotel discounts on day. After 90 days of service, full time associates are also eligible to elect Retirement Savings Plan options, Medical, Dental, Vision, and other insurance coverage.
Essential Functions
Handle inbound billing inquiries from Hyatt's elite guest via the following channels:
Inbound calls
Emails
Voicemails
Multitask among multiple PC and web-based applications
Provide professional, courteous and efficient service in response to guest requests
Ability to understand customers' needs and respond with urgency
Research and identify billing issues using multiple computer databases and resources
Track and follow up on all guest requests/inquiries using request management systems
Maintain customer database
Update data
Make required/necessary changes
Meet productivity goals
Meet attendance requirements
Effectively work and cooperate with supervisors, co-workers and guests
Follow the directions of supervisors
Other duties as may be assigned by supervisors
Ideal candidate will also possess the following behavior characteristics
Ability to work well with others
Ability to collaborate with cross-functional teams across all levels of the organization
Ability to work inclusively, independently, and without excessive supervision
Ability to communicate appropriately to all-levels of the organization.
Appreciates diversity
Ability to learn new skills, technologies and business processes quickly.
Exceptional attention to detail.
Adapt to new demands
Reprioritize workload and address urgent demands quickly
High School Diploma or Equivalency
1-3 years of experience in a customer service (call center preferred)
Ability to read, write, and speak fluent Spanish or Portuguese
Strong written and verbal communication skills
Ability to effectively multitask among PC and web-based applications
Must be detail oriented
Strong data entry skills
Knowledge about finance and accounting practices and procedures preferred
Ability to work within the following parameters
Monday --Friday
7:30 AM-7:00 PM
PT-20-25 hours per week
FT-30-40 hours per week
The purpose of this role is to handle inbound customer service requests to the Hyatt Shared
Services Center with " Authentic Hospitality" . Customer Service Agents are responsible for responding to emails, taking incoming calls in a call center environment and efficiently researching and resolving billing inquiries for Hyatt's elite guests using excellent communication skills. We currently have openings for full time and part time, bilingual-
Customer Service Agent. Positions start at $12.55 hourly.
Part Time Customer Service Agents will work 20-25 hours per week, working 4 hour shifts
Monday --Friday or 5 hour shifts Monday-Thursday. Shifts will fall between 7:30 AM -7:00
PM. In addition to accruing paid time off after 90 days of service, part time associates are eligible for hotel discounts on day one.
Full Time Customer Service Agents will work 30-40 hours per week, working 7-9 hour shifts (with a 1 hour lunch) Monday --Friday. Shifts will fall between 7:30 AM -7:00 PM. Training for full time associates will last approximately 2 weeks from 9:00 AM-6:00 PM. In addition to accruing paid time off after 90 days of service, full time associates are eligible for hotel discounts on day. After 90 days of service, full time associates are also eligible to elect Retirement Savings Plan options, Medical, Dental, Vision, and other insurance coverage.
Essential Functions
Handle inbound billing inquiries from Hyatt's elite guest via the following channels:
Inbound calls
Emails
Voicemails
Multitask among multiple PC and web-based applications
Provide professional, courteous and efficient service in response to guest requests
Ability to understand customers' needs and respond with urgency
Research and identify billing issues using multiple computer databases and resources
Track and follow up on all guest requests/inquiries using request management systems
Maintain customer database
Update data
Make required/necessary changes
Meet productivity goals
Meet attendance requirements
Effectively work and cooperate with supervisors, co-workers and guests
Follow the directions of supervisors
Other duties as may be assigned by supervisors
Ideal candidate will also possess the following behavior characteristics
Ability to work well with others
Ability to collaborate with cross-functional teams across all levels of the organization
Ability to work inclusively, independently, and without excessive supervision
Ability to communicate appropriately to all-levels of the organization.
Appreciates diversity
Ability to learn new skills, technologies and business processes quickly.
Exceptional attention to detail.
Adapt to new demands
Reprioritize workload and address urgent demands quickly
High School Diploma or Equivalency
1-3 years of experience in a customer service (call center preferred)
Ability to read, write, and speak fluent Spanish or Portuguese
Strong written and verbal communication skills
Ability to effectively multitask among PC and web-based applications
Must be detail oriented
Strong data entry skills
Knowledge about finance and accounting practices and procedures preferred
Ability to work within the following parameters
Monday --Friday
7:30 AM-7:00 PM
PT-20-25 hours per week
FT-30-40 hours per week
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