Call Center Representative ($15.00/hr) - Full-time / Part-time

A large bank is looking to add Customer Service Professionals to their team!

Job Title: Customer Service Representative

Contract: 10 Months

Start Date: 11/16/2015

Must Have:

• 2-4 years of call center experience
• Experience in Banking/ Financial industry credit card preferred, phone or face to face considered

Job Description:

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures
• Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires advanced knowledge of the organization, products and/or services.
• May research issues or transfer to a research function
• May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity.
• May respond to faxes and emails.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.