Customer Service Representatives

Our scientific client in Salem, MA is seeking 4 experience customer service representatives to start as soon as possible. There are multiple shift times between 8am-8pm.


Must haves for all openings:
1 - Great communication skills over the phone (Spanish Speaking is a plus) and able to work in fast paced team environment
2 - At least 6 months of inbound calling experience - 60-80 calls per day
3 - Flexibility as needed for shift coverage between 8am - 8pm. Will have set schedule, but they like flexibility as needed
4 - Able to handle administrative tasks each day on patient accounts/test kits - Mailings, Filings, Faxing, Scanning, etc

Responsibilities

• Follow up with patients to ensure they are administering test correctly
• Fax results to clients on a daily basis
• Register patients into internal database
• Follow up with physician practices to retrieve missing patient demographic or insurance information or physician's signature
• Research and resolve incorrect addresses to obtain updated mailing addresses and resubmit invoices
• Answer all inbound phone calls, answering inquiries if customer service-related, sending calls to appropriate department
• Follow up with individuals for unpaid self-pay balances
• Perform administrative tasks including, but not limited to: mailings, filing, faxing, document scanning and coping
• Perform other duties as assigned

Qualifications:

• High school diploma required
• Associates degree preferred
• Minimum 1 year of customer service experience - healthcare/medical customer service experience is highly preferred
• Excellent written and verbal communication skills
• Knowledge of Microsoft Word, Outlook, Excel, PowerPoint
• - Familiarity with medical/hospital billing systems and third-party payment processes desired
• Knowledgeable about HIPAA
• Effective organizational and problem-solving skills
• Ability to manage multiple tasks/projects simultaneously
• Detail oriented
• Critical thinking
• Conflict resolution
• Team player attitude

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.