Vice President, Enrollment & Billing, E&I Operations - Horsham, PA

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Primary Responsibilities: 


As the leader of Employer & Individual Enrollment and Billing you will lead your teams to provide an experience valued by our employer group customers by delivering innovative and consistent service from their first interaction through the effectiveness of our electronic and manual eligibility, billing and accounts receivable management operations 

Understand and anticipate the behaviors and needs of consumers and customers. Collaborate with the executive leader to develop strategies and tactics that simplify and improve the consumer experience and increase consumer and customer satisfaction and loyalty  

Proactively initiate and drive change in processes, tools and capabilities that increase operational efficiency and effectiveness while concurrently improving the consumer experience and comply with regulatory requirements 

Collaborate with key business partners and external stakeholders to drive service and meet regulatory requirements. Proactively communicate and drive strategic and operational plans to achieve the required operational results  

Consistently achieve key performance metrics, including consumer satisfaction, compliance, employee engagement and financial objectives 

Build and foster relationships within a matrix organizational structure to proactively resolve issues, drive efficiencies and champion the consumerism strategy  

Lead and develop a high-performance, consumer-centric management team and workforce  

Foster a culture of accountability that emphasizes people and performance management, coaching and development, and employee engagement 

Present timely, accurate and complete business plans, reports and presentations 

Required Qualifications: 



Bachelor's degree 

Proven operational leader with at least 10 years of broad-based, progressive experience in a highly complex environment 

Comprehensive understanding of the contact-center industry and how new tools and technologies are being utilized to improve the consumer experience 

Experience with strategic, consumer-centric initiative development and implementation, including operating policies and procedures, and work process improvement 

Demonstrated success at driving high employee engagement and lowering attrition 
 
Preferred Qualifications: 



Masters of Business Administration 

Experience within a highly regulated industry 


Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm) 



Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords:  Vice President, Enrollment & Billing, E&I Operations, Horsham, PA, Pennsylvania