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VIP Services Coordinator
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Council Bluffs, Iowa |
About this job
* Responsible for providing excellent guest service to our guests by answering customer calls through telephone switchboard; selling and booking hotel, VIP, and special events reservations and direct mail offers; and through comp limits, special services/amenities available, and special targeted player events.
* Approves and issues limited complimentaries to mid to high end rated players based on established theoretical guidelines including rooms, restaurants, transportation, special events and shows.
* Establishes and maintains positive customer contact at the VIP Lounge, handles difficult customer interactions, and directs mid to high end customer disputes to the proper host.
* Coordinates RSVP responses for mid to high end customer special events and necessary accommodations.
* Able to form positive relationships with guests to communicate player worth and amenity information.
* Maintains confidentiality of sensitive information at all times.
* Performs all other related and compatible duties as assigned.
* Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same.
* Adheres to all regulatory, departmental and company policies.
Qualifications:
* 1 year casino and/or hotel experience in a guest services area or equivalent.
* Basic keyboarding skills required.
* Knowledge of player tracking systems (CMS/LMS/WINet/PCS and other databases), Word and Excel preferred.
* Must possess excellent customer service skills.
* Good oral and written communication skills, must be fluent and literate in English, bilingual experience preferred.
* Ability to respond calmly and make rational decisions when required.
* Physically mobile with reasonable accommodations to maneuver around work areas with the ability to push, pull, reach, bend, twist, stoop and stack.
* Able to be on feet for entire shift.
* Successful or better performance against Performance Appraisal Standards.
* Teamwork -- ability to work collaboratively within the outlet for effective day to day operations.
* Compliance with all regulatory, governmental, and safety requirements.
* Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
* Knowledge of and compliance with department, property and company policies and procedures.
Caesars Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
* Approves and issues limited complimentaries to mid to high end rated players based on established theoretical guidelines including rooms, restaurants, transportation, special events and shows.
* Establishes and maintains positive customer contact at the VIP Lounge, handles difficult customer interactions, and directs mid to high end customer disputes to the proper host.
* Coordinates RSVP responses for mid to high end customer special events and necessary accommodations.
* Able to form positive relationships with guests to communicate player worth and amenity information.
* Maintains confidentiality of sensitive information at all times.
* Performs all other related and compatible duties as assigned.
* Acts as a role model and always presents oneself as a credit to Harrah's and encourages others to do the same.
* Adheres to all regulatory, departmental and company policies.
Qualifications:
* 1 year casino and/or hotel experience in a guest services area or equivalent.
* Basic keyboarding skills required.
* Knowledge of player tracking systems (CMS/LMS/WINet/PCS and other databases), Word and Excel preferred.
* Must possess excellent customer service skills.
* Good oral and written communication skills, must be fluent and literate in English, bilingual experience preferred.
* Ability to respond calmly and make rational decisions when required.
* Physically mobile with reasonable accommodations to maneuver around work areas with the ability to push, pull, reach, bend, twist, stoop and stack.
* Able to be on feet for entire shift.
* Successful or better performance against Performance Appraisal Standards.
* Teamwork -- ability to work collaboratively within the outlet for effective day to day operations.
* Compliance with all regulatory, governmental, and safety requirements.
* Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
* Knowledge of and compliance with department, property and company policies and procedures.
Caesars Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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