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*Reservations Representative Office-Based Full Time - DFW Res - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | fort worth, Texas |
About this job
Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel-related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service, as outlined in training and the call handling guidelines.
This position is office based at our Dallas/Fort Worth Reservations Call Center, located at 4700 American Blvd., Fort Worth, TX 76155. American Airlines Reservations is a 24-hour operation and it requires you to remain at your workstation for extended periods of time. Schedules will include weekends, holidays, overnights, day and evening shifts, and could vary throughout the year. You will be required to work from the Dallas/Fort Worth Reservations Office, which includes several weeks of fast-paced, intensive training.
We are currently hiring office based, full time positions only
This position starts at an hourly rate of $10.33
Upon successful completion of a six-month probationary period, employees would earn a rate of $10.80 per hour, with current maximum $17.00 per hour
Two (2) week vacation after one(1) full year of employment
Medical benefits including a health savings account feature, dental, vision and other optional benefits
American Airlines employee travel privileges apply
Matching 401K available
Interviews will begin as early as August 2015. If offered an interview and are successful, candidates will come to the Dallas/Fort Worth Reservations Office for the second phase of the interview process. This phase requires the candidates to take and pass a city code assessment as well as a face-to-face panel interview to continue with the hiring process.
Candidates must be available to begin employment and attend a training class as early as September 2015.
Qualifications
Must be at least 18 years of age
High school diploma or GED
Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to operational needs, and overtime as required
The operation covers a 24-hour period which includes weekends, holidays and overtime as required
Ability to read, write, fluently speak and understand the English language
Ability to perform duties while remaining at a workstation for extended periods of time
Employees are expected to work as scheduled and in accordance with the American Airlines Attendance policy
Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
Self-disciplined and accountable for performing job functions with minimal supervision
Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
Previous Reservations or Customer Service experience in a call-center environment is desired, but not required
* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Department:
Customer Service
Location:
US-TX-Fort Worth
Posted Date:
8/3/2015 00:00:00
Expiration Date:
10/31/2015 23:59:00
Requisition ID:
1504523
Work Schedule
Full Time
Equal Opportunity Employer/Disabled/Vets
jobpost-20160
aa
This position is office based at our Dallas/Fort Worth Reservations Call Center, located at 4700 American Blvd., Fort Worth, TX 76155. American Airlines Reservations is a 24-hour operation and it requires you to remain at your workstation for extended periods of time. Schedules will include weekends, holidays, overnights, day and evening shifts, and could vary throughout the year. You will be required to work from the Dallas/Fort Worth Reservations Office, which includes several weeks of fast-paced, intensive training.
We are currently hiring office based, full time positions only
This position starts at an hourly rate of $10.33
Upon successful completion of a six-month probationary period, employees would earn a rate of $10.80 per hour, with current maximum $17.00 per hour
Two (2) week vacation after one(1) full year of employment
Medical benefits including a health savings account feature, dental, vision and other optional benefits
American Airlines employee travel privileges apply
Matching 401K available
Interviews will begin as early as August 2015. If offered an interview and are successful, candidates will come to the Dallas/Fort Worth Reservations Office for the second phase of the interview process. This phase requires the candidates to take and pass a city code assessment as well as a face-to-face panel interview to continue with the hiring process.
Candidates must be available to begin employment and attend a training class as early as September 2015.
Qualifications
Must be at least 18 years of age
High school diploma or GED
Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to operational needs, and overtime as required
The operation covers a 24-hour period which includes weekends, holidays and overtime as required
Ability to read, write, fluently speak and understand the English language
Ability to perform duties while remaining at a workstation for extended periods of time
Employees are expected to work as scheduled and in accordance with the American Airlines Attendance policy
Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
Self-disciplined and accountable for performing job functions with minimal supervision
Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
Previous Reservations or Customer Service experience in a call-center environment is desired, but not required
* Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Department:
Customer Service
Location:
US-TX-Fort Worth
Posted Date:
8/3/2015 00:00:00
Expiration Date:
10/31/2015 23:59:00
Requisition ID:
1504523
Work Schedule
Full Time
Equal Opportunity Employer/Disabled/Vets
jobpost-20160
aa
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