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Member Relations Coordinator - Gainey Ranch Golf Club
| Hours | Full-time |
|---|---|
| Location | Scottsdale, AZ Scottsdale, Arizona |
About this job
The Member Relations Coordinator is responsible for Member communications and the “Member Connect” at the Club. This position works directly with the General Manager and department heads in ensuring timely and appropriate communication utilizing tools that assist in the delivery of the benefits and services promised at the time of enrollment. The Member Relations Coordinator fosters relationships and is instrumental in driving the Member Connect process – both Member/Member and Member/Employee Partner. He/she champions the New Member Connect system/process to help the new Members develop relationships, experience personalized service, cultivate Member recognition, join Clubs within the Club, committees, and participate in events that enriches their lives. The Member Relations Coordinator will partner with Membership Director on New Member Orientations, New Member “Welcome” Receptions, “Right Start” and "New Member Connect" process designed to acclimate and connect new Members within the first year. Manage the Member Connect process at staff meetings and ensure proper execution by applicable department heads. Specific areas of responsibility for MRC include, but are not limited to, Department Head review, New Member orientation, Welcome Committee call/letter, New Member mixer, spend review and facilitation of one year anniversary letter/call. Manage the Club’s Member Services staff. Assist fellow Employee Partners, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
Job Requirements
- Prefer experience in one or more of the following: sales, relationship management, food & beverage operations, customer service, membership associations and/or fundraising.
- Prior experience in leading a team or project to a successful outcome is preferred.
- Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management or recreation
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