Customer Service Representative (Open Interviews)

DIRECTV’s Sales and Support Call Center is seeking Part-time and Full-time Customer Service superstars to join our team in Eden Prairie, Minnesota!

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DIRECTV has an amazing philosophy that places the employee at the center of their business model. In this environment you get to participate in a fun working atmosphere geared toward team activities, competitions, employee appreciation days and building new friendships. You will find yourself in a very open, fun, warm and thriving environment. Here at DIRECTV you will experience many opportunities for professional development through hands on and formal training. As a developed individual you will be more likely to achieve advancement opportunities. Our Eden Prairie Sales and Support Center is growing, so what that means for you is career stability! DIRECTV employees are committed, dependable, professional and accountable. We value integrity, honesty and respect for others. We have high standards for how our employees conduct themselves at work and in the communities we support.

Here’s what you’ll DO:

• Work in a fast paced, dynamic environment as the go-to person for our multi-dwelling unit customers
• Take approximately 40-50 in-bound phone calls on a daily basis
• Answer customer questions and concerns about billing, products and services, or technical issues
• Determine the wants, needs, and interests of each customer to identify the best solutions on the first call
• Provide a positive, professional, empathetic, and customer-focused experience

Here’s what you’ll SCORE:

• 70% of medical, dental and vision coverage
• 4-6 weeks of paid training
• 401K and Pension Plan
• Paid holidays and vacation time off
• Education Reimbursement
• Free DIRECTV Service – Premier Package: NFL Sunday ticket, all movies, all channels + install for free
• Supportive leadership that wants to develop you and help you succeed
• Advancement and career growth opportunities

Here’s what you’ll BRING:

• A passion for focusing on the customer and building relationships
• Results driven – motivated to meet or exceed performance standards
• Team player – ability to work in teams, participating in daily, weekly, and monthly team activities and competitions
• Open and receptive to coaching and feedback
• Problem solver – can think outside the box to offer the best resolutions

Qualifications

Here’s what you’ll NEED:
Skills

• 6 months – 1 year direct customer service experience
• Must be 18 years of age or older
• Able to navigate multiple computer programs, actively listen, converse with customers while typing and updating account information
• Able to interact with all types of customers and provide the best resolutions
• Can work in a collaborative fast paced environment with 12-15 other teammates

Smarts

• Have a High School Diploma/GED

This job is located in Eden Prairie, MN.
Must be able to work a flexible work schedule and overtime based on business needs.
All applicants must be able to pass a drug test and background check.
DIRECTV is proud to be an equal opportunity employer (EOE).

Job

Customer Service Rep