Customer Experience Lead - Banana Republic - Oxford Valley

GENERAL SUMMARY:

As a member of the Banana Republic field leadership team, the Customer Experience Lead (CEL) is responsible for assisting the leadership team in managing all aspects of their store’s business, including attracting, and training Brand Ambassadors; executing store strategy; achieving key business goals, and delivering an exceptional store experience.

JOB RESPONSIBILITIES:

Drives Business Results

• Contributes to driving the productivity of team to achieve store financial, revenue and expense targets.
• Monitors sales to ensure labor is utilized to optimize traffic and sales generation.
• Assists with implementation of product placement, marketing and promotional strategies.
• Ensures team executes operational excellence by engaging customers through in service mindset.
• Works closely with CEM or CES to measure success of brand initiatives, in-store trends and customer feedback.

Ambassador for the Store and Brand

• Represents brand within their store and has an understanding of our competitors.
• Promotes store involvement in Community in Action programs.
• Upholds a high-quality store experience for the external and internal customer.

Inspires Team

• Energizes team to achieve results.
• Performs Leader on Duty responsibilities and other duties as assigned.
• Supports team performance through consistent coaching and feedback.

Ensures Compliance

• Holds store team and self accountable to all Gap Inc. standards of performance.
• Supports efforts to reduce in-store shrink activity through education, awareness and compliance.
• Ensures compliance to all Federal, Provincial, State, and Gap Inc. employment requirements.

• Demonstrated ability to deliver results through motivation and accountability
• Shows internal drive to succeed
• Ability to communicate well with others and provide clarity to the team about the vision and day-to-day tasks
• Has a understanding of the business, and a drive to apply knowledge to help impact the business

ADDITIONAL REQUIREMENTS:

• 6 months Gap Inc. or retail experience preferred
• High School graduate or equivalent
• Ability to lift 30 lbs.
• Ability to maneuver around salesfloor, stockroom and office.
• Travel between stores and outside the state/province if necessary
• Open availability to meet the needs of the business, including evenings and weekends.