Part Time Customer Service Reps Needed!! - Full-time / Part-time

We have a full-time/part-time opening for a Part Time Customer Service Reps Needed!!.

Must be able to work various shifts per week.

Part time Customer Service Reps Needed! A Fortune 500 companies and respected leader in the financial services industry is seeking Customer Service Reps to assist in day-to-day activities in the Store. Based in Antioch, CA, this is an excellent opportunity to work for a top-notch employer that values the development and growth of their employees. THE COMPANY OFFERS: * Opportunity to enhance your skills and grow your career with an industry leader * Competitive salary plus quarterly bonuses * Outstanding benefit package * Strong leadership and supportive team-oriented work environment The Customer Service Reps will assist the Store Managers in the daily operations by providing superior customer service to store customers by greeting customers, processing customer loan applications, answering customer inquiries regarding loan and product offerings, promote product offerings to customers. THE ROLE YOU WILL PLAY: * Provide superior customer service to store customers, process in store loan applications and assist with marketing promotions. * Perform necessary customer verifications to validate information presented is accurate. * Ensure transaction check numbers match checks in printer and process loan applications per established guidelines. * Answer telephone inquiries in response to general questions, customer applications, requests or other issues. * Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash draw and other cash handling requirements. * Place outgoing customer courtesy calls and appointment reminders in accordance with federal regulations and store operating procedures. * Escalate customer complaints to the Store Manager if unable to resolve the issue directly with the customer. * Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed. * Assist in the execution of all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines. * Responsible for compliance with company/State policy and procedures including Federal regulation where applicable. Ensure CFSA best practices are maintained. * Store Opening and Closing procedures. * Ensure customers counter area and store is clean and stocked with the supplies necessary to conduct daily business. * Ensure store appearance (internal and external) is maintained to company standards. BACKGROUND PROFILE AND REQUIREMENTS: * Retail/Office environment experience * Ability to multi-task with various projects. * Excellent time management and organizational skills * Able to ask sensitive questions * Must have own personal reliable transportation in compliance with published policy and procedure. This may NOT include public transportation, transportation from family or friends. Must maintain a valid Driver's License and Valid Automobile Insurance while employed by the company. * 1-3 years customer service experience required * Associates Degree or additional secondary education preferred * 1 year cash handling experience preferred