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Order Coordinator Job
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Capitol Heights, MD Capitol Heights, Maryland |
About this job
Requisition #14143Select LocationCapitol Heights,MDFunctional AreaOperationsLine of BusinessInterior SolutionsJob TypeFull-TimeMinimum Travel PercentageNoneRelocation ProvidedNo
Company Overview
The Order Coordinator is responsible for accurate and timely order processing and release of orders to the purchasing team in order to meet customer commitments. The order processor is responsible for gathering all necessary customer /HD Supply Interior Solutions data to and translating the data to develop accurate and detailed orders that support successful installation. The Order Coordinator Associate works in conjunction with branches, customers, Account Executives and other functional teams to make sure orders are completed timely. This is a faced paced work environment that requires an order specialist to pay close attention to detail and have consistent follow through to ensure we process the order accurately the first time for our customers. The order specialist is the hub of information for the customer orders they support. The information processed by the Order Coordinator is essential for the success and growth of HD Supply Interior Solutions. They must be able to utilize computer systems and web-based software. This role is not just order processing but building relationships, building processes and being a team player. HD Supply Interior Solutions is one of the nation’s largest, premium interiors partner to the building industry. We offer turn-key supply and installation of multiple interior finish options, including flooring, and window coverings for residential and commercial projects.HD Supply Interior Solutions is the interiors business of HD Supply, which is one of the largest industrial distributors in North America. With locations across the United States and Canada, the company’s more than 15,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers’ success.HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 14,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Summary
Responsible for receiving and processing incoming work orders, maintaining records and compiling reports. Gather and translate all necessary customer and internal data to develop accurate and detailed orders that support successful installation. Work in conjunction with branches, customers, and other internal teams to ensure orders are completed in a timely manner.
Major Tasks, Responsibilities and Key Accountabilities
- Performs accurate and timely entry of customer selection into order processing system. Calculates and enters initial pricing at the time of order creation.
- Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency. Researches shortages and provides accurate details of all shortage issues.
- Monitors orders using system reports and communicates progress to leadership. Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.
- Monitors and tracks customer orders to meet material lead times and ensure on-time delivery.
- Maintains customer rituals regarding selection, billing back-up and order acknowledgments.
- Interacts with internal and external customers daily through clear and concise written and oral communication.
- Reviews job cost data to ensure accurate recognition of revenue. Enters job cost coding to reflect margin status. Investigates and resolves job cost margin discrepancies.
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.
- None
Work Environment
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Typically requires overnight travel less than 10% of the time.
Minimum Qualifications
- Must be eighteen years of age
- Must pass the Drug Test
- Must pass the Background Check
- Must pass pre-employment tests if applicable
Education and Experience
- HS Diploma or GED required. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.
Preferred Qualifications
- 0-2 years of order entry and customer service experience preferred.
- Experience in a customer service or call center environment.
- Flooring or construction industry experience preferred.
- Experience using Microsoft Office (Word, Excel, and PowerPoint)
- 2+ years order entry and customer service experience preferred or any equivalent combination of education/experience
- Job cost experience
- Proficiency with Computer Programs: Microsoft Office Suite( Excel, Power Point, Word, Visio, Outlook), 10 Key, SAP or similar ERP experience
- Knowledge and experience in installed sales and flooring or home improvement industry
- Strong verbal and written communication skills
- Strong mathematic skills
- Solid organizational skills and attention to detail a must
- Ability to problem solve, multi-task and work in fast paced environment
Company Overview
The Order Coordinator is responsible for accurate and timely order processing and release of orders to the purchasing team in order to meet customer commitments. The order processor is responsible for gathering all necessary customer /HD Supply Interior Solutions data to and translating the data to develop accurate and detailed orders that support successful installation. The Order Coordinator Associate works in conjunction with branches, customers, Account Executives and other functional teams to make sure orders are completed timely. This is a faced paced work environment that requires an order specialist to pay close attention to detail and have consistent follow through to ensure we process the order accurately the first time for our customers. The order specialist is the hub of information for the customer orders they support. The information processed by the Order Coordinator is essential for the success and growth of HD Supply Interior Solutions. They must be able to utilize computer systems and web-based software. This role is not just order processing but building relationships, building processes and being a team player. HD Supply Interior Solutions is one of the nation’s largest, premium interiors partner to the building industry. We offer turn-key supply and installation of multiple interior finish options, including flooring, and window coverings for residential and commercial projects.HD Supply Interior Solutions is the interiors business of HD Supply, which is one of the largest industrial distributors in North America. With locations across the United States and Canada, the company’s more than 15,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers’ success.HD Supply (www.hdsupply.com) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 14,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!
Job Summary
Responsible for receiving and processing incoming work orders, maintaining records and compiling reports. Gather and translate all necessary customer and internal data to develop accurate and detailed orders that support successful installation. Work in conjunction with branches, customers, and other internal teams to ensure orders are completed in a timely manner.
Major Tasks, Responsibilities and Key Accountabilities
- Performs accurate and timely entry of customer selection into order processing system. Calculates and enters initial pricing at the time of order creation.
- Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency. Researches shortages and provides accurate details of all shortage issues.
- Monitors orders using system reports and communicates progress to leadership. Proactively communicates to resolve discrepancies in up-front data preventing accurate or timely order entry.
- Monitors and tracks customer orders to meet material lead times and ensure on-time delivery.
- Maintains customer rituals regarding selection, billing back-up and order acknowledgments.
- Interacts with internal and external customers daily through clear and concise written and oral communication.
- Reviews job cost data to ensure accurate recognition of revenue. Enters job cost coding to reflect margin status. Investigates and resolves job cost margin discrepancies.
Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of output by a senior co worker or supervisor.
- None
Work Environment
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Typically requires overnight travel less than 10% of the time.
Minimum Qualifications
- Must be eighteen years of age
- Must pass the Drug Test
- Must pass the Background Check
- Must pass pre-employment tests if applicable
Education and Experience
- HS Diploma or GED required. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility.
Preferred Qualifications
- 0-2 years of order entry and customer service experience preferred.
- Experience in a customer service or call center environment.
- Flooring or construction industry experience preferred.
- Experience using Microsoft Office (Word, Excel, and PowerPoint)
- 2+ years order entry and customer service experience preferred or any equivalent combination of education/experience
- Job cost experience
- Proficiency with Computer Programs: Microsoft Office Suite( Excel, Power Point, Word, Visio, Outlook), 10 Key, SAP or similar ERP experience
- Knowledge and experience in installed sales and flooring or home improvement industry
- Strong verbal and written communication skills
- Strong mathematic skills
- Solid organizational skills and attention to detail a must
- Ability to problem solve, multi-task and work in fast paced environment
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