Part-time Scheduler

Manpower, Inc. of SE Michigan is currently seeking two (2) part-time schedulers to join our health care team and work in-house at our Ann Arbor, MI office. These will be temporary positions, working evening and weekend shifts (exact schedule TBD). Must be able to work a flexible, sometimes non-traditional schedule including, days/afternoons/midnights, weekdays, weekends, holidays, and on-call. Responsibilities: - Schedule 24/7/365 patient care associates for daily assignments in accordance to customer or patient requests. - Communicate patient coverage to customers. - Work directly with various customers to achieve staffing goals. - Troubleshoot to resolve the problems or complaints of customers, candidates, and/or associates. - Answer incoming calls and provide desired information to caller/direct calls to the appropriate staff. If needed, transfer calls to voicemail and/or take and deliver messages. - Answer all incoming after-hours phone calls, handle any attendance-related or staffing issues. - Perform any after-hours assignment end/termination calls. - Respond to and complete any shift-related emails, data entry, and/or documentation. - Converse with and/or counsel patient care associates as needed regarding Manpower and/or customer and assignment policies, procedures, and expectations. - Assist in prescreening candidates over the phone using Manpower Discovery Questions. - Effectively prepare candidates for their visit to the Manpower office and/or interview process; discussing pre-employment requirements and next steps in the process. - Maintain accurate information as it relates to customers, candidates, and associates within Manpower's database to ensure completeness and accuracy. - Assist with the preparation and/or delivery of orientations, trainings, or compliancy. - Sort and route internal materials and documents to appropriate teams and/or individuals. - Perform a variety of other general office support tasks and project work. - Provide staffing support and other assistance to the 24/7/365 patient care positions and service teams. - Maintain and complete any reports as needed/expected in a timely manner. - Utilize the systems, processes, and technology (scaffolding) currently in place to effectively and efficiently carry out tasks. - Maintain a shared services mindset - sharing resources, providing feedback, asking questions, offering ideas, openly communicating, and learning from one other. - Participate and assist with marketing and recruiting efforts as needed. Preferred Qualifications: - Previous customer service or appropriate business experience a plus. - Previous general office/clerical experience desired. - Experience working in a direct patient care or hospital setting is preferred, but not required. - Ability to operate basic office equipment. - Ability to present yourself professionally in communication and appearance. - Ability to communicate professionally and effectively with coworkers, managers and a diverse group of customers, candidates, and associates. - Self-driven and the ability to work independently, with little supervision. - Ability to problem-solve. - Excellent organizational and time-management skills. - Ability to multi-task with interruptions and shift priorities as needed. - Ability to remember information or find it as needed. - Ability to access areas where needed people, information or equipment are located. - Ability to understand and accurately apply basic math skills. - Ability to make competent use of work-related equipment and materials. - Cooperative, team-oriented, patient, calm under pressure, and able to work independently. - Strong PC skills, ability to learn/navigate Manpower systems, good data entry, and MS Office skills.