Tech Support Analyst

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.

Job Description
POSITION OBJECTIVE

Provides timely, accurate and on-call systems maintenance, support and enhancements. Installs and upgrades software and hardware. Monitors and troubleshoots system performance. Develops and runs related automation scripts and reporting tools PRIMARY RESPONSIBILITIES designs and leads the implementation of technical system tools and processes

• Executes and guides others on tasks comprising non-routine efforts
• Leads the design and implementation of new technical and operational processes and workflows
• • Interacts with IT/DT, end users, vendors, and business leaders to resolve technology issues
• Leads project efforts working with various application, systems, and helpdesk groups
• Understands system architecture and infrastructure environments to lead resolution of technical issues
• Assess new hardware and software needs and guide others during deployments
• Develops project timelines and provides project status and closeout reports to management.
• Research, define, and recommends various technologies advantages /disadvantages and their integration into existing systems; makes continuous improvement recommendations
• Leads the development of new principles and concepts, implements policies, procedures, and standards.
• Ensures development of comprehensive support tools during the application development process.

QUALIFICATIONS required

• Has 5+ years of experience in performance of analytical tasks
• Associates degree

preferred

• Bachelors degree in MIS, Computer Science or related field
• 2+ years of experience in performance of analytical tasks

special requirements

• Provide after-hours support as required