Customer Support Analyst - Full-time / Part-time

Customer Service Representative

As a major provider of IT staffing services, Experis connects the very best IT professionals to great opportunities at leading companies. We use our insight, flexibility and expanded resources to anticipate the needs of leading tech companies and help them make exceptional connections with top IT Professionals. To succeed in the complex world of technology, you need exceptional connections - to the right experts, the right opportunities and the right answers. You'll find that Experis is right in the center of this ever-changing technological world - uncovering opportunities and connecting possibilities. Our clients are actively seeking IT professionals to add to their teams. Our clients offer a friendly work environment, the best training and advancement opportunities.

Job Description

Role: Customer Service Representative

Location: Indianapolis, IN 46256

Contract: 6 Months Contract to Hire

Job Responsibilities

• Deliver a world class service experience that inspires loyalty while exceeding client expectations for industry payroll knowledge, empathy, and professionalism
• Assume personal accountability for resolution of escalated client inquiries to resolution or further dispatched to another company service entity.
• Excel experience, work and outlook.
• Talk and typing a must.
• Siebel ticketing system.
• Share voice of the client feedback appropriately to ensure all area of the organization benefit from actionable initiatives.
• Provide on-going client education while highlighting system capabilities to maximize client value.
• Communicate effectively and efficiently in a fast paced team environment.

Qualifications and Requirements:

• Enthusiasm for delivering a world class client experience.
• Minimum of 6-months prior experience in customer facing role or call center.
• Effectively communicate in a clear and concise manner.

Experis is an Equal Opportunity Employer (EOE/AA)