Associate Records Supervisor

POSITION PURPOSE
The Associate Records Supervisor manages a team of 15 - 20 responsible for the storage and retention of associate records and for overseeing all functions related to printing and distribution of payroll checks and select reports for all Home Depot Companies, in the U.S., Canada, Puerto Rico, Virgin Islands, and Guam. The team is also responsible for receipt, cataloging, preparation, scanning, indexing, imaging and auditing for quality of associates files received.

The team is also responsible for handling employment and wage verifications for new hires that have been with the company for less than 30 days. Duties of the Supervisor include: - Supervising, coaching and providing counsel to associate, coordinating staffing of contractors with approved Vendor - Establishing Key Performance Indicators and ensuring service levels are maintained - Working directly with Managers to achieve all operation goals and objectives - Utilizing imaging hardware and software, Tesseract application and other HR /desktop tools - Leading team meetings and ensuring that all team members are adequately informed of policy and procedural changes

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
50% Supervises daily operations and staff including quality control audits, hiring/training of new and existing associates, coordination of staffing of contractors
10% Provides coaching to new team members and handling of escalated customer service requests 10% Ensures the performance goals of their team are met including quality control levels as well as adherence to all policies and procedures
10% Manages performance (evaluations, corrective action, feedback, coaching, development, etc) efficiently and effectively 10% Assist Manager by identifying work procedures, prepare work schedules and expedite workflow 10% Work with vendors to monitor packages and resolve distribution issues. Assures system performance issues are escalated to the vendor to assure timely response.

NATURE AND SCOPE
Reports to Manager of Associate Record Center (ARC) Number of direct reports is 18.


MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must pass the Drug Test.

Must pass the Background Check.

Must pass pre-employment tests if applicable. 

EDUCATION REQUIRED
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE - 02

PHYSICAL JOB REQUIREMENTS
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

PREFERRED QUALIFICATIONS
Customer service or HR experience preferred
History of punctuality and good attendance
Basic computer and phone knowledge
Patience, teamwork, motivation, upbeat and a great attitude
Associate Degree or some college education preferred

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Working knowledge of Imaging Operations, Captiva Software, workflow and processes
Proficiency in HRIS, Que Web, and Microsoft Office Suite Good written and verbal communication skills Exhibits leadership skills and desire to coach and develop staff
Detail and process oriented, meet deadline in high volume production mode Excellent customer service and organizational skills; ability to multi task