Customer Service Representative

Our client, a large healthcare insurance provider, is currently seeking a customer service professional to support their growing team. They are offering competitive compensation as well as a long term opportunity with a large provider.

Description:

Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.

The ideal candidate will have the following:

• High School Diploma or GED required.
• Minimum 1-3 years experience taking in bound/out bound customer calls.
• 1-3 years prior claims and or customer service experience preferred.
• Prior experience in the healthcare or managed care industry preferred.
• Minimum 45 wpm typing skill preferred.
• Excellent judgment and decision making skills in dealing with customer complaints and sensitive requests required.
• Ability to use PC applications in a MS Windows based.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.