Senior Content Manager - Multiple Locations

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
 
This position is responsible for the development and accuracy and quality of content used by proposal writers to respond to Medicare Group Retiree requests for proposals (RFPs). The Senior Content Manager will work with subject matter experts (SMEs) throughout the organization to obtain up-to-date information about complex company products and services and will maintain this information according to an established refresh schedule. In addition, the Senior Content Manager will be heavily involved in non-standard RFP questions, which require input and outreach to Subject Matter Experts. The Senior Content Manager may also be asked to contribute to projects that support team or department initiatives as necessary including, but not limited to training and educating team members and proposal writers.
 
Primary Responsibilities:

Write, edit and proofread proposal content such as program overviews and questions and answers
Assume a lead role in managing relationships with SMEs and other business partners to proactively ensure the quality and accuracy of the content on an ongoing basis
Interface with subject matter experts (SMEs) at every level of the organization as part of the content review, and ad hoc RFP question process
Meet minimum quality, productivity and service metrics
Respond to non-standard ad hoc RFP questions
Author content via Qvidian Proposal Automation software
Create new proposal documents as required to support evolving business and electronic proposal strategy changes
Develop a high level of expertise and depth of knowledge on assigned topics/categories and possess the ability to educate proposal writers on content and/or sources of information available to them
Collaborate with and receive direction from the Content Development Team Lead by applying best practice editorial and content management processes using the proposal response database
Assist proposal writers in creating ad hoc responses for RFPs relative to their assigned topics/categories
Support activities focused on increasing adoption, utilization, usability and user satisfaction for operational systems and content output. Identify and deliver training/education in support of these activities
Support reporting and activities that track data, and measure productivity and quality
Collaborate with UnitedHealth Group service units and sister companies to assure database integrity as well as appropriate marketing language and overall messaging
Ability to understand the customer’s needs and customize responses, as needed, that will deliver maximum value to our internal and external customers

Required Qualifications:


Bachelor’s degree or equivalent work experience in Marketing, Journalism, English, Communications or related field
3+ years of experience in marketing and/or communications
2+ years of health care industry experience
Solid Web-based communications and content management system experience
Excellent writing, editing, oral and interpersonal communication skills
Effective project management capabilities and ability to deliver results as part of a team and/or as an individual contributor
Excellent organizational skills and the ability to manage and deliver multiple tasks efficiently, effectively and on time in a metrics based organization
Proficiency in Microsoft Word, Excel and PowerPoint
Preferred Qualifications:

Proposal development experience
Qvidian Proposal Automation software experience
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: Eden Prairie, Minnesota, MN, Hartford, Connecticut, CT, Senior Content Manager, telecommute, telecommuter, telecommuting, work from home, remote, travel