Mgr, Inbound Sales Ecom Job - Full-time

Posting Job Title:Mgr, Inbound Sales Ecom
Requisition #: 172387BR
Posting Location: Morrisville, NC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Purpose:

Responsible for day to day management of the Inbound Telesales center including supervision of all personnel, implementation of all policies and procedures and creation and adherence of all sales goals.

Essential Job Functions:

Day to day management of 3-5 Telesales Supervisors, 70-80 Inbound Sales RepresentativesConstantly evaluate call volume trends, sales performance results and provide immediate and constructive feedback to supervisors and representativesConstantly work with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes, incentives, etcDevelopment of daily, weekly, monthly and annual sales plans, goals and minimum requirements including budgets and headcount projectionsEnsure adequate reporting and analysis tools are developed to successfully manage the sales teamOversee new and ongoing sales programs including scripting, reporting and call planningImplement and manage quantifiable training and coaching processes to ensure successDay to day point of contact for Regional and Market Area contacts ensuring all concerns are addressed and issues resolvedAttend Regional and Market Area operations calls to understand and identify any changes that will impact the Inbound Telesales CenterDevelop, oversee and report on all sales incentive programsParticipate in the recruiting process for new sales representatives including interviewing, job fairs, defining job requirements, etcEnsure all escalated customer complaints are resolved
Required Education:

Bachelor ' s degree (B A) from four-year college or university or equivalent experience
Experience/Skills Required:

A minimum of 3 years relevant work experience within a call center environment and/or telecommunications industry requiredStrong interpersonal skills working with both internal and external customers requiredProficient in Microsoft Word, Excel, and PowerPoint requiredProficient analytical skills to complete database research, forecasting, trending, and analysis of business metrics requiredAbility to effectively communicate and coordinate with all employee levels and work within a participative, fast paced, interactive team environment requiredExcellent written and verbal communication skills requiredStrong organizational skills and time management skills requiredMust be available to work assigned shift as within guidelines; this may include weekends, evenings or both Hours of operations
are 7am-1am Monday-Saturday, and 8am-1am SundayA minimum of 2 years successful sales management experience preferredA Minimum of 1 year sales call center experience preferred
Travel Requirements:

Minimal travel to other sites within the region may be required for trainings and meetings

FCC Unit_TWC: 0593
Controlling Establishment ID: 00436 - Morrisville Paramount Pkwy

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