PAS Financial Counselor Workleader Twinsburg Job (Twinsburg, OH, US)

PAS Fin Counselor Wkldr

Reference Title

HR Use Only: PAS Financial Counselor Workleader Twinsburg

Hospital: Main Campus Non-Exempt2

Facility: Twinsburg Family and Hlth Ctr

Department: RCM PAS Registration

Job Code: U99944

Pay Grade: 10

Schedule: Full Time

Shift: Evenings and Weekend May Be Required

Hours: 3:00pm - 11:30pm

Job Details: - High School Diploma or equivalent Required.

Position location is Twinsburg Family Health Center

Position is full time - hours are 3:00pm to 11:30pm, Every Other Weekend and Rotating Holidays are requried.

JOB SUMMARY : Functions as the department work lead while also performing the duties of the assigned function including recommends and executes complex policies and procedures in conjunction with the supervisor to ensure timely and accurate resolution of patient registrations, patient scheduling, registration and authorization issues. Provides general oversight and direction for the staff to ensure daily operational support. Employee may rotate to different locations/hospitals based on staffing needs.Identifies and utilizes appropriate reports to contact insurance payers for resolution to accounts that are pending, denied or in the appeal process with a minimal need to escalate issues internally. Assists with and resolves patient inquires or complaints. Recommends and provides input to execute PAS/Pre Access programs in accordance with changes in insurance regulations and data obtained from various departments and physician in regards to issues including but not limited to registration, scheduling and authorization. Assists the site manager /supervisor with the daily operational activities of patient access. Rotates in the on call coverage as well as covers call offs within the department. Participates on committees in an engaging manner as a subject matter expert on processes within the department. Cross trained to independently staff all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration, Cashier, Preregistration, verification, pre-certification, scheduling and financial counseling. Recommends and facilitates exceptional Patients First communication in each patient encounter during their registration. Identifies patient registration issues and resolves or initiates necessary follow up. Implements service recovery efforts as appropriate. Responsible for staff training, involved in performance evaluations by means of feedback and completes special projects and assignments which would not be given to front line staff. In addition responsible for operational tasks which include staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries. Assists in the development and implementation of new processes. Functions as a Super User. Assists in the completion of departmental audits, reports, and QA. Handles coaching based on compliance metrics and also oversees cashiering duties as necessary. Problem solves on a daily basis for complex problems with minimal leadership guidance usually during first contact. Using revenue cycle knowledge identifies and resolves complex issues related to registration, out of network issues, financial clearance, scheduling, insurance company authorization requirements and provider based billing. Other duties as assigned.

EDUCATION: High School diploma or equivalent. An Associate's degree may substitute for up to one year of the stated experience; a Bachelor's degree may substitute for up to two years of stated experience.

LICENSURE/CERTIFICATION/REGISTRATION: Certified Healthcare Access Associate (CHAA), offered through the National Association of Healthcare Access Management (NAHAM) preferred.

COMPLEXITY OF WORK: Requires in depth working knowledge of Patient Access functions to include Admitting, Registration, ER Registration, Pre-Registration, Verification and Pre-Cert and the ability to review processes. Must be able to type 35 words per minute. Basic PC software application knowledge and ability to use multiple data systems required. Medical terminology. Ability to guide members of a unit and work successfully within a team. Maintain composure in difficult situations and be able to maintain and promote harmonious inter and intra-departmental relations. Ability to assess a situation and make appropriate decisions. Excellent communication, organizational and interpersonal relationship skills required.

REQUIRED EXPERIENCE: Five (5) years of experience in a financial, business office, or customer service environment required or previous workleader experience with demonstrated competence in personnel management. Demonstrated PC skills proficiency.

PHYSICAL REQUIREMENTS: Sufficient mobility and strength to move around the department and throughout the facility. Ability to stand or sit for prolonged periods of time. Excessive walking and standing while obtaining patient information when using laptop computer on wheeled device for bedside registration. Ability to lift 25 pounds.

PERSONAL PROTECTIVE EQUIPMENT: Follows standard precautions using personal protective equipment.

MEDICAL STAFF APPROVAL:

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Category: Finance/Information Systems

HR Use Only: 100000829044