Customer Care Representative *Hourly plus bonus*

Sling TV L.L.C. is everything you love about TV and entertainment! It’s the best channels including ESPN, TNT, TBS, Disney Channel, and more for just $20/mo. It’s the latest episodes of your favorite shows and hot new movies on-demand. It is available on televisions, tablets, computers and smartphones. In addition, Sling TV provides an International and Latino TV services. Sling International currently provides close to 200 channels in 18 languages across multiple devices to U.S. households. Sling Latino proves over 25 Spanish channels including Univision and BEIN.  Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers.

If you like watching Walking Dead, Game of Thrones, Football, Sports, Movies, or any shows, and enjoy talking about them, look no further. Bring your enthusiasm for movies, shows, sports and entertainment. You will find a creative, innovative and energetic environment to work at, and spread to others your passion for entertainment. We believe that your love for entertainment will be the asset that will help us achieve the goal of making every single customer of ours happy!  We offer individualized career paths for dynamic, talented people who are ready to be rewarded and recognized. 

Qualifications:

• Love for movies, shows, sports, entertainment and media!
• High school diploma or GED equivalent
• 6-12 months customer service or sales experience preferred
• Strong written, verbal, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Proficiency in MS Office Suite

Customer Service Representatives are responsible for assisting customers on a wide range of topics including sales, payments and billing, product features, and technical support. The Representatives are dedicated to resolving customer inquiries accurately and efficiently, which ensures customers are 100% satisfied with the Sling TV products and services they have chosen.

Primary responsibilities are described in the following categories:

• Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customer’s bill.
• Sales - use a consultative approach to educate and offer Sling TV to potential customers.
• Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
• Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use.