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Patient Access Liaison - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Red Wing, Minnesota |
About this job
Job Posting Number: 57926BR
Job Posting Title: Patient Access Liaison
Job Posting Category: Office/Secretarial/Clerical Support
Work Site: MCHS - SE MN - Red Wing
Department: Patient Access
Job Description
The Liaison position serves as the first point of contact for our patients and exemplifies personal warmth and patient engagement, professionalism, is discrete, and offers solutions in anticipation of patient needs. Greets every patient verbally, with eye contact and body language that is welcoming and friendly. Gives total attention to patient and listens to what patients are saying and is conscious of non-verbal clues to patient's status. Seeks to personally provide resolution to patient issues/needs or personally hands off to a more suitable level of staff member. Ensures the needs of the patient were met satisfactorily. Ensures accuracy and thoroughness in all patient demographic and insurance related activities. Collects all anticipated balances and provides notification to patient of overdue or current balances. Sets up payment plans and personally connects patient to financial counselor if needed. Is well versed on the Community Care plan. Functions as an integrated team member and works with department staff to ensure patient needs are met, increase overall efficiency of department and collaboratively accomplish needed activities.
Basic Qualifications:
AA Degree in related field or 1 year post secondary training for hospitality/CMA/or other applicable training.
In lieu of education, one additional year of experience in the areas stated below will be acceptable:
2 years experience in a customer service, scheduling/reception or other related role or
1 year work experience at Mayo Clinic Health System
License or Certification:
Benefit Eligible: Yes
Exemption Status: Non-exempt
Hours/Pay Period: 64
Schedule Details: Varied shift start times.
Travel between sites required (Cannon Falls, Zumbrota, Ellsworth, Lake City, Wabasha, Plainview, Alma).
Mileage and travel time are reimbursed according to policy.
Weekend Schedule: Weekends as needed.
Staffing Specialist: Rachel Messmer
Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect --- and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
Job Posting Title: Patient Access Liaison
Job Posting Category: Office/Secretarial/Clerical Support
Work Site: MCHS - SE MN - Red Wing
Department: Patient Access
Job Description
The Liaison position serves as the first point of contact for our patients and exemplifies personal warmth and patient engagement, professionalism, is discrete, and offers solutions in anticipation of patient needs. Greets every patient verbally, with eye contact and body language that is welcoming and friendly. Gives total attention to patient and listens to what patients are saying and is conscious of non-verbal clues to patient's status. Seeks to personally provide resolution to patient issues/needs or personally hands off to a more suitable level of staff member. Ensures the needs of the patient were met satisfactorily. Ensures accuracy and thoroughness in all patient demographic and insurance related activities. Collects all anticipated balances and provides notification to patient of overdue or current balances. Sets up payment plans and personally connects patient to financial counselor if needed. Is well versed on the Community Care plan. Functions as an integrated team member and works with department staff to ensure patient needs are met, increase overall efficiency of department and collaboratively accomplish needed activities.
Basic Qualifications:
AA Degree in related field or 1 year post secondary training for hospitality/CMA/or other applicable training.
In lieu of education, one additional year of experience in the areas stated below will be acceptable:
2 years experience in a customer service, scheduling/reception or other related role or
1 year work experience at Mayo Clinic Health System
License or Certification:
Benefit Eligible: Yes
Exemption Status: Non-exempt
Hours/Pay Period: 64
Schedule Details: Varied shift start times.
Travel between sites required (Cannon Falls, Zumbrota, Ellsworth, Lake City, Wabasha, Plainview, Alma).
Mileage and travel time are reimbursed according to policy.
Weekend Schedule: Weekends as needed.
Staffing Specialist: Rachel Messmer
Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect --- and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.
Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).
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