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Call Center Rep Assoc - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Ann Arbor, Michigan |
About this job
Responsibilities* This position provides clerical support to the MEND, Podiatry and Cancer/Medical Genetics clinics at Domino's Farms. Monday - Friday from 8:00 am - 5:00 pm.
Duties include the following:
- Answering the phone and triaging calls to the nurse; determining the urgency of the call
- Handling prescription refill requests for patients
- Initiate, respond too and monitor In Basket communications in MiChart
- Scheduling and rescheduling appointments that are offered at our clinic
- Provide check-in and check-out services (when assigned to this rotation)
- Scheduling diagnostic testing appointments and consultations for patients
- Cash reconciliation - collecting payments and balancing at the end of shift
- Imaging documents (outside medical records, letters, legal documents, etc)
- Participate in monthly clerical meeting and staff meeting
Required Qualifications* Candidate must possess excellent verbal and written communication skills. Must be an high school graduate or equivalent (GED).
Desired Qualifications* Experience with Epic (MiChart) and knowledge of medical terminology is preferable. Any experience in customer service is beneficial.
Background Screening University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Mission Statement The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Application Deadline Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.
Duties include the following:
- Answering the phone and triaging calls to the nurse; determining the urgency of the call
- Handling prescription refill requests for patients
- Initiate, respond too and monitor In Basket communications in MiChart
- Scheduling and rescheduling appointments that are offered at our clinic
- Provide check-in and check-out services (when assigned to this rotation)
- Scheduling diagnostic testing appointments and consultations for patients
- Cash reconciliation - collecting payments and balancing at the end of shift
- Imaging documents (outside medical records, letters, legal documents, etc)
- Participate in monthly clerical meeting and staff meeting
Required Qualifications* Candidate must possess excellent verbal and written communication skills. Must be an high school graduate or equivalent (GED).
Desired Qualifications* Experience with Epic (MiChart) and knowledge of medical terminology is preferable. Any experience in customer service is beneficial.
Background Screening University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Mission Statement The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Application Deadline Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.
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