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Part Time Collector 1
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | West Des Moines, Iowa |
About this job
Job Title:
Part-Time Collector 1
Job ID Number:
5158753
Schedule Type:
Part-Time
Work Hours:
20
Location:
West Des Moines,IA
Qualifications:
Job Description
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
Consumer Credit Card Collections is seeking candidates who have excellent problem solving skills, high attention to detail, and communication skills to work as Collection Representatives.
You will be working in a call center with a very structured schedule.
Duties include: using an auto-dial system to initiate customer contact and determine reason for delinquency; using excellent customers service skills and evaluating customers' financial situations and negotiates terms of repayment to bring account current; maintaining quality and accuracy for compliance and excellent customer service.
Expected Start Date: December 7th, 2015
Working schedules after training:
Sunday -- Thursday Schedule: Sun 8-4:30pm, Mon 5-9pm or 5-10pm, Tues, Wed, or Thurs...work two 4 or 5 hour shifts 2 to 3 days Tuesday-Saturday Schedule: Tues, Wed, Thurs...work two 4 or 5 hour shifts 2 to 3 days, Fri 3-7pm, Sat 8-4:30pm The working schedules include a shift premium pay for the evening hours worked and a generous monthly incentive opportunity!
Training will be for the first 6 weeks with the schedule of Monday -- Friday 8am -- 4:30pm. You will learn about regulations governing collection practices and become knowledgeable on the company's computer systems, products, services, policies and procedures and how to apply this knowledge when communicating with delinquent customers
Ability to work offered schedules and training hours expected
Required Qualifications
6+ months of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment; or an AA/AS degree or higher; or 2+ years of military service
Desired Qualifications
Basic Microsoft Office skills Good verbal, written, and interpersonal communication skills Ability to negotiate and facilitate issue resolution
Other Desired Qualifications
Consistent job history with predictable attendance
Job Expectations
Ability to work nights, weekends, and/or holidays as needed or scheduled
Street Address
IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Part-Time Collector 1
Job ID Number:
5158753
Schedule Type:
Part-Time
Work Hours:
20
Location:
West Des Moines,IA
Qualifications:
Job Description
Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts.
Consumer Credit Card Collections is seeking candidates who have excellent problem solving skills, high attention to detail, and communication skills to work as Collection Representatives.
You will be working in a call center with a very structured schedule.
Duties include: using an auto-dial system to initiate customer contact and determine reason for delinquency; using excellent customers service skills and evaluating customers' financial situations and negotiates terms of repayment to bring account current; maintaining quality and accuracy for compliance and excellent customer service.
Expected Start Date: December 7th, 2015
Working schedules after training:
Sunday -- Thursday Schedule: Sun 8-4:30pm, Mon 5-9pm or 5-10pm, Tues, Wed, or Thurs...work two 4 or 5 hour shifts 2 to 3 days Tuesday-Saturday Schedule: Tues, Wed, Thurs...work two 4 or 5 hour shifts 2 to 3 days, Fri 3-7pm, Sat 8-4:30pm The working schedules include a shift premium pay for the evening hours worked and a generous monthly incentive opportunity!
Training will be for the first 6 weeks with the schedule of Monday -- Friday 8am -- 4:30pm. You will learn about regulations governing collection practices and become knowledgeable on the company's computer systems, products, services, policies and procedures and how to apply this knowledge when communicating with delinquent customers
Ability to work offered schedules and training hours expected
Required Qualifications
6+ months of experience in one or a combination of the following: collections, customer contact, customer service, or sales environment; or an AA/AS degree or higher; or 2+ years of military service
Desired Qualifications
Basic Microsoft Office skills Good verbal, written, and interpersonal communication skills Ability to negotiate and facilitate issue resolution
Other Desired Qualifications
Consistent job history with predictable attendance
Job Expectations
Ability to work nights, weekends, and/or holidays as needed or scheduled
Street Address
IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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