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Consulting Nurse - 24 Triage Call Center - Memorial City 7am -11pm
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | houston, Texas |
About this job
Position Highlights
Consulting Nurse - 24 Triage Call Center - Memorial City
BASIC FUNCTION: A registered nurse who is responsible for triaging incoming calls from clients, assessing needs, giving appropriate clinical dispositions and facilitating referrals to primary providers, specialists, healthcare facilities and community resources. This nurse will also educate the client when appropriate regarding immediate care advice and preventive behaviors. Will demonstrate the knowledge and skills necessary to provide patient care that is appropriate to the ages of the patients served. Special projects, initiatives, and other job duties as assigned.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles. Specific age groups that are served by this position are circled:
Neonate
Infant
Pediatric
Adolescent
Adult
Adult/Geriatric
MINIMUM QUALIFICATIONS:
1. Registered Nurse (RN) required; Bachelor of Science in Nursing (BSN) preferred.
2. Current State of Texas license/permit to practice professional nursing.
3. Minimum three years of clinical experience in acute or ambulatory care.
4. Excellent written, verbal, strong inbound and outbound telephonic and interpersonal communication skills
5. Superior nursing process, critical thinking and problem solving skills
6. Strong computer skills and technical aptitude, with the ability to navigate a Windows environment and type and talk at the same time
7. Works effectively with minimum supervision and as a member of a team
8. Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.
PRINCIPAL ACCOUNTABILITIES:
1. Demonstrates thorough knowledge and use of the nursing process
2. Conducts sound nursing assessments
3. Able to develop, implement and evaluate a plan of care for each call
4. Documents all inquiries according to department standards to medico legal/statistical purposes
5. Maintains a sense of pride and ownership for the program
6. Performs data entry at time of call
7. Maintains confidentiality of all interactions
8. Determine needs of the client by listening, asking open-ended questions and responding positively
9. Able to prioritize multiple competing tasks within a highly structured/scheduled environment with defined goals and expectations for performance.
Memorial Hermann
Job Description - Consulting Nurse/Supplemental Consulting Nurse 2
10. Reference the appropriate triaged guideline for 100 percent of clients. Select the first positive guideline question/statement. Facilitate appropriate disposition based on assessment information, triage parameters and clinical judgment
11. Schedule a callback within 24 hours for 10 percent of all emergency referrals, as specified by site policy, to determine compliance with recommendations.
12. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
13. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
14. Other duties as assigned.
MNTR
CK
Consulting Nurse - 24 Triage Call Center - Memorial City
BASIC FUNCTION: A registered nurse who is responsible for triaging incoming calls from clients, assessing needs, giving appropriate clinical dispositions and facilitating referrals to primary providers, specialists, healthcare facilities and community resources. This nurse will also educate the client when appropriate regarding immediate care advice and preventive behaviors. Will demonstrate the knowledge and skills necessary to provide patient care that is appropriate to the ages of the patients served. Special projects, initiatives, and other job duties as assigned.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles. Specific age groups that are served by this position are circled:
Neonate
Infant
Pediatric
Adolescent
Adult
Adult/Geriatric
MINIMUM QUALIFICATIONS:
1. Registered Nurse (RN) required; Bachelor of Science in Nursing (BSN) preferred.
2. Current State of Texas license/permit to practice professional nursing.
3. Minimum three years of clinical experience in acute or ambulatory care.
4. Excellent written, verbal, strong inbound and outbound telephonic and interpersonal communication skills
5. Superior nursing process, critical thinking and problem solving skills
6. Strong computer skills and technical aptitude, with the ability to navigate a Windows environment and type and talk at the same time
7. Works effectively with minimum supervision and as a member of a team
8. Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.
PRINCIPAL ACCOUNTABILITIES:
1. Demonstrates thorough knowledge and use of the nursing process
2. Conducts sound nursing assessments
3. Able to develop, implement and evaluate a plan of care for each call
4. Documents all inquiries according to department standards to medico legal/statistical purposes
5. Maintains a sense of pride and ownership for the program
6. Performs data entry at time of call
7. Maintains confidentiality of all interactions
8. Determine needs of the client by listening, asking open-ended questions and responding positively
9. Able to prioritize multiple competing tasks within a highly structured/scheduled environment with defined goals and expectations for performance.
Memorial Hermann
Job Description - Consulting Nurse/Supplemental Consulting Nurse 2
10. Reference the appropriate triaged guideline for 100 percent of clients. Select the first positive guideline question/statement. Facilitate appropriate disposition based on assessment information, triage parameters and clinical judgment
11. Schedule a callback within 24 hours for 10 percent of all emergency referrals, as specified by site policy, to determine compliance with recommendations.
12. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
13. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
14. Other duties as assigned.
MNTR
CK
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