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Home Preservation Specialist 1
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | West Des Moines, Iowa |
About this job
Job Title:
Home Preservation Specialist 1
Job ID Number:
5174688
Schedule Type:
Reg-Time
Work Hours:
40
Location:
West Des Moines,IA
Qualifications:
Job Description
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.
It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)
Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.
**Please note the posting duration may be shortened based on job seeker volume**
Multiple positions available Serves as the single point of contact to borrowers and/or agencies whose loans are delinquent or at high risk for delinquency Recommend solutions to maintain home ownership including HAMP, proprietary modifications, repayment plans If modification options are not possible, discuss liquidation options including short sales, deed in lieu, etc. Responsible for analyzing the borrower's financial situation and making recommendations on loan modifications/workout options to resolve delinquency Identify, maintain, track and log requested documentation for loan modification review Communicate with borrowers and/or agencies of loan modification decision, current status, options, timelines, coordination touch points, and borrower obligations through the process Customer advocate who is focused on providing the best possible care and solution to customers' needs
Schedule: Monday- Friday 8:00 am- 5:00 pm
Required Qualifications
2+ years of experience in one or a combination of the following: mortgage loan origination, loss mitigation, collections, default servicing, customer service, or telesales; or a BS/BA degree or higher; or 2+ years of military experience
Desired Qualifications
Intermediate Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Ability to gather, organize, and interpret data Good analytical skills with high attention to detail and accuracy Ability to interact with integrity and a high level of professionalism with all levels of team members and management Strong organizational, multi tasking, and prioritizing skills Ability to work effectively in structured but flexible, adaptable and changing, call center environment Ability to work effectively in a team environment Data entry experience Leadership experience Customer service experience Financial services experience An AA/AS degree or higher
Job Expectations
Must be able to attend full duration of required training period This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
Street Address
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Home Preservation Specialist 1
Job ID Number:
5174688
Schedule Type:
Reg-Time
Work Hours:
40
Location:
West Des Moines,IA
Qualifications:
Job Description
Wells Fargo's Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision - and design every product and service - with our customers in mind.
It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.
The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.
Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)
Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.
**Please note the posting duration may be shortened based on job seeker volume**
Multiple positions available Serves as the single point of contact to borrowers and/or agencies whose loans are delinquent or at high risk for delinquency Recommend solutions to maintain home ownership including HAMP, proprietary modifications, repayment plans If modification options are not possible, discuss liquidation options including short sales, deed in lieu, etc. Responsible for analyzing the borrower's financial situation and making recommendations on loan modifications/workout options to resolve delinquency Identify, maintain, track and log requested documentation for loan modification review Communicate with borrowers and/or agencies of loan modification decision, current status, options, timelines, coordination touch points, and borrower obligations through the process Customer advocate who is focused on providing the best possible care and solution to customers' needs
Schedule: Monday- Friday 8:00 am- 5:00 pm
Required Qualifications
2+ years of experience in one or a combination of the following: mortgage loan origination, loss mitigation, collections, default servicing, customer service, or telesales; or a BS/BA degree or higher; or 2+ years of military experience
Desired Qualifications
Intermediate Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Ability to gather, organize, and interpret data Good analytical skills with high attention to detail and accuracy Ability to interact with integrity and a high level of professionalism with all levels of team members and management Strong organizational, multi tasking, and prioritizing skills Ability to work effectively in structured but flexible, adaptable and changing, call center environment Ability to work effectively in a team environment Data entry experience Leadership experience Customer service experience Financial services experience An AA/AS degree or higher
Job Expectations
Must be able to attend full duration of required training period This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
Street Address
IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA
Disclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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