General Manager - Full-time

Job Summary:

Provides direction and leadership and is responsible for managing the daily operations within Comfort Keepers®. Is responsible for the development, education, implementation, operational, clinical, and financial performance. Ensures quality outcomes in a cost-effective manner. Will be accountable for the provision of the quality care provided. Provides supervision, counseling, teaching and assists with the coordinating services. Participates in the development, implementation of agency philosophy, policy and program. Collaborates with the Owner, Marketer and supervisors in implementing department philosophy and policies and planning for future programs.

Minimum Qualifications:

1. BS/BA in Business, Marketing, Healthcare

2. At least 5 years supervisory experience in a home health care.

3. Experience working with home health care standards and quality assurance

or risk management.

Essential Functions:

Operations:

1. Develops, implements, and evaluates programs and initiatives in order to meet volume, financial, quality, and service standards.

2. Collaboratively with Owner to make recommendations and adjustments when appropriate to achieve objectives.

3. Collaborates to set goals Comfort Keepers.

4. Ensures compliance with federal, state, and local laws, rules and regulations.

5. Establishes and maintains written policies governing agency operations, to include:

a. Services offered b. Admission and discharge procedures c. Supervision and plans of care d. Emergency care e. Service records f. Personnel qualifications h. Program evaluations i. Coordination of referrals to and from other community resources

6. Implements and monitors continuous quality improvement programs to enhance

client care delivery and satisfaction and referral source satisfaction.

Leadership:

1. Analyzes, implements and evaluates current and new services within the service area.

2. Reviews, recommends, develops and implements policies, procedures, programs,

and standards, which guide and support the provision of services, regulatory, licensure, and accreditation standards.

3. Participate and promote community health activities among staff and colleagues.

Human Resources:

1. Manages and mentors staff to foster professional growth and development of leaders.

2. Recommends hiring and retention of sufficient numbers of qualified staff to provide care.

3. Provides a work environment, which attracts and retains loyal employees.

4. Provides professional growth for self and staff through seminars, workshops, and professional memberships to remain current in field of expertise.

5. Maintains accountability for orientation, continuing education and competency verification of all staff.

6. Assures licensure and certification of staff.

7. Accountable for timely performance evaluations.

8. Remains visible and accessible to staff.

9. Recommends salary adjustments and manages compression.

Knowledge, Skills, Abilities:

• Demonstrated leadership and people management skills.
• Strategic planning ability to anticipate changing business conditions and take appropriate action.
• Ability to understand and interpret financial reports utilized in measurement of success.
• Excellent computer skills in a Microsoft Windows environment. Must include
• Effective oral and written communication.
• Excellent interpersonal and coaching skills.
• Evidence of the practice of a high level of confidentiality.
• Excellent organizational skills.
• Motivates, develops, and directs people as they work, identifying the best people for the job.
• Brings others together to achieve business outcomes.

Success Factors:

• Positive, professional, business image.
• Ability to listen to and understand information and ideas presented through spoken words.
• Ability to communicate information and ideas through speech and written word so others will understand.
• Ability to read and understand information and ideas presented in writing.
• Ability to identify and understand the speech of another person.

Working Environment:

Office environment.

Position Physical Demands:

Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Extended time at a computer work screen and on the telephone.