Research and Remediation Associate - Full-time / Part-time

MUST HAVES:
3+ years of experience in operations, analysis or research based positions.

* Responsible for responding to and/or researching and resolving escalated, high dollar, or high profile inquiries and complaints requiring special handling and that may have been forwarded by the management committee members, agencies, and/or business chain of command.
* This may include a review of in-process, closed or cancelled single loan/credit exceptions, applications, claims, files and/or on-line transactions, individually or in aggregate, to determine if processes and documentation are in compliance with internal company requirements, contractual terms/conditions, insurer guidelines, investor requirements and/or government regulations or to perform remediation activities.
* Functions evaluated may cover one or more of the following areas: underwriting, regulatory compliance, fraud, fair lending, and servicing.
* Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, researching product information, terms, conditions, contracts, etc., creating correspondence as needed, processing complex and/or corrective transactions on-line (including monetary and non-monetary actions).
* May communicate with others (including customers, merchants, clients, executives, agencies, regulatory/governmental representatives, bankers) to ensure resolution of matters.
* Ensures identified risks and/or problems are clearly documented.
* Looking for candidates with proven leadership skills and 3+ years of experience in an operations, analysis, or research-based position. Neither a degree nor prior mortgage or title experience is required, but is a plus.
* Able to efficiently manage a large caseload.
* Excellent resolution skills.
* Excellent written and verbal skills.
* Excellent attendance.
* WF background would be preferred.

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.